Pathetic service

I don't know if anyone of significance will ever read this email or contact me, but you should be embarrassed by the pathetic service your company offers. I had an appointment today, 8th March 2023, at your Rosebank branch, at 10.15am. I arrived promptly and was greeted by very friendly staff. UNFORTUNATELY that is where it ended. After I completed the necessary paperwork I was taken to a cubicle and given a gown to wear, and that is where I sat for 45 minutes. I asked one of your nurses, (or radiology staff), after 30 minutes of sitting and waiting, would it be ok if I arrived half an hour late  for my appointment, and was informed no, that is not acceptable, and yet they made me sit for another 15 minutes until I got dressed and walked out. You are not a charity organisation and it is disgusting and a TOTAL lack of respect for your patients to be treated like that. Regrettably ,