PR
Proscan Radiology
Unclaimed Business
PR
Proscan Radiology
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Health & Medical
NPS Score
100
Recommended: Very Likely
Review Distribution
3|2 Reviews
Jun '25 - May '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Frequently Asked Questions About Proscan Radiology
Proscan Radiology has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Proscan Radiology across 7 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceIA
Imran A
1 reviews | Active since Jan 2020
18 Mar 2026, 04:02
Proscan radiology Rosebank overcharge to medical aids and not willing to refund and resolve or communicate once they get your money ! Beware
I went there for a Doppler scan and told the receptionist when making the appointment that I will pay cash and they gave me a rate. Firsty , I had to wait almost 1 hour before being taken in only to then find that the doctor radiologist was also informed late that I was there and he himself was not happy. A day later , I see my medical aid claim charged for just under 4k whereas the cash rate was 2450 which I expected to be billed for. When I queried, the messages weee avoiding the cash price and I stated it will be queried with medical aid and they should reverse the charge of the difference highe tariff or I’m happy to pay the 2450 and they reimburse the medical ****. It’s been well Over a week and the medical aid also not getting a positive response from them to get resolved. Beware when going to Proscan in Rosebank and ensure you ask the price upfront. It appears that some service providers are just too quick to claim from medical aid like an open cheque book! I am hopeful that the medical aid will get this resolved too and not allow such service providers to get away with things like this to patients. Proscan , do the right thing !
Helpful (0)
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Imran A
1 reviews | Active since Jan 2020
18 Mar 2026, 04:02
Proscan radiology Rosebank overcharge to medical aids and not willing to refund and resolve or communicate once they get your money ! Beware
I went there for a Doppler scan and told the receptionist when making the appointment that I will pay cash and they gave me a rate. Firsty , I had to wait almost 1 hour before being taken in only to then find that the doctor radiologist was also informed late that I was there and he himself was not happy. A day later , I see my medical aid claim charged for just under 4k whereas the cash rate was 2450 which I expected to be billed for. When I queried, the messages weee avoiding the cash price and I stated it will be queried with medical aid and they should reverse the charge of the difference highe tariff or I’m happy to pay the 2450 and they reimburse the medical ****. It’s been well Over a week and the medical aid also not getting a positive response from them to get resolved. Beware when going to Proscan in Rosebank and ensure you ask the price upfront. It appears that some service providers are just too quick to claim from medical aid like an open cheque book! I am hopeful that the medical aid will get this resolved too and not allow such service providers to get away with things like this to patients. Proscan , do the right thing !
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Replies (0)SL
Shsn L
1 reviews | Active since Jan 2020
3 Dec 2025, 09:58
Excellent service at Proscan Radiology
This radiology facility in Umhlanga has a very warm and welcoming staff. The radiographer ( Kishen, I think) is excellent. He keeps the patient at ease, comforting and reassuring the patient at all times. I was amazed at the service we received.
Helpful (0)
|Replies (0)SL
Shsn L
1 reviews | Active since Jan 2020
3 Dec 2025, 09:58
Excellent service at Proscan Radiology
This radiology facility in Umhlanga has a very warm and welcoming staff. The radiographer ( Kishen, I think) is excellent. He keeps the patient at ease, comforting and reassuring the patient at all times. I was amazed at the service we received.
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Replies (0)oA
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orlie A
1 reviews | Active since Jan 2020
15 Feb 2024, 16:47
PROSCAN not proffessional
I went to get an xray and sonar done on knees and portion of back. I waited quite a while was impressed with staff friendlyness and readiness to help. Had xray,under the ladies breath who did x ray she mumbled! better to have an MRI" which got me concerned .. I said nothing.Went to the sonar room where the lady who prepares the room explained that i would need to lie on bed and pssibly have to turn over for the back of my very painful right knee to be sonared and my left one too.The dr came sonared the front of my knees left said scan would be sent.I asked him if it could be sent direct to me as i was not going to go back to Dr.I also asked if he would mind checking my other previous x rays from a few years back to see if he could asertain what was wrong as he had indicated nothing was wrong with my knees. A few days later no report .i called and asked.It had been sent to dr.So i got it from dr. A week went past no improvement and a friend was massaging my right knee and commented on a lump at the back of my knee. She asked if my knee had been sonared at the back as the lump was quiete significant. I said "No actually i had been hurried of the table come to think of it and no sonar had been performed.I called proscan rooms several times to make appointments no reply on two numbers. I then drove there and requested my knees to be re done properly.I waited 3 hours! Several people were in and out and commenting on the wait and or left. I eventaully saw someone who also wanted me in and out ASAP as it was knocking off time.I asked where the owner was i was told out of the country.I asked for the lady who had originally helped me. Tld she was coming. I waited another twenty min and left. I aid obviously i was not important enough as R3900.00 ws a lot for me but obviously not enough for them to apy attenton to me and do my procedures corectly the ist time and not traumatise me .I do not do medical anything becasue of this exact thing of pure disrespect of patients time and feelings and i feel totally disrespected and abused.I went back again to enquire when the owner would call to discuss the lump which was now discovered after i insisted they sacnned my knees at the back. Im still waiting for the owner to call.I orinally was impressed but not anymnt care any more and will not recommend it and have told the drs at Rosebank and the dr who i suggested that he should send referal letter there not to use it again or recommend due to this lack of respect and not carrying out instructions on referral letter. Pity again to be traumatised and be forced to go back and get a proper scan done !
Helpful (0)
|Replies (0)oA
orlie A
1 reviews | Active since Jan 2020
15 Feb 2024, 16:47
PROSCAN not proffessional
I went to get an xray and sonar done on knees and portion of back. I waited quite a while was impressed with staff friendlyness and readiness to help. Had xray,under the ladies breath who did x ray she mumbled! better to have an MRI" which got me concerned .. I said nothing.Went to the sonar room where the lady who prepares the room explained that i would need to lie on bed and pssibly have to turn over for the back of my very painful right knee to be sonared and my left one too.The dr came sonared the front of my knees left said scan would be sent.I asked him if it could be sent direct to me as i was not going to go back to Dr.I also asked if he would mind checking my other previous x rays from a few years back to see if he could asertain what was wrong as he had indicated nothing was wrong with my knees. A few days later no report .i called and asked.It had been sent to dr.So i got it from dr. A week went past no improvement and a friend was massaging my right knee and commented on a lump at the back of my knee. She asked if my knee had been sonared at the back as the lump was quiete significant. I said "No actually i had been hurried of the table come to think of it and no sonar had been performed.I called proscan rooms several times to make appointments no reply on two numbers. I then drove there and requested my knees to be re done properly.I waited 3 hours! Several people were in and out and commenting on the wait and or left. I eventaully saw someone who also wanted me in and out ASAP as it was knocking off time.I asked where the owner was i was told out of the country.I asked for the lady who had originally helped me. Tld she was coming. I waited another twenty min and left. I aid obviously i was not important enough as R3900.00 ws a lot for me but obviously not enough for them to apy attenton to me and do my procedures corectly the ist time and not traumatise me .I do not do medical anything becasue of this exact thing of pure disrespect of patients time and feelings and i feel totally disrespected and abused.I went back again to enquire when the owner would call to discuss the lump which was now discovered after i insisted they sacnned my knees at the back. Im still waiting for the owner to call.I orinally was impressed but not anymnt care any more and will not recommend it and have told the drs at Rosebank and the dr who i suggested that he should send referal letter there not to use it again or recommend due to this lack of respect and not carrying out instructions on referral letter. Pity again to be traumatised and be forced to go back and get a proper scan done !
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Replies (0)SL
Solomon L
1 reviews | Active since Jan 2020
29 Mar 2023, 13:23
Proscan Radiology Services comes highly recommended :)
The facility is neat, clean, spacious and very welcoming. The receptions are very friendly and their services are exceptional they all care about their clients and go out of their way to ensure you are comfortable and put you at ease before your procedure. I would highly recommend this place. Also, they are very reasonable with their prices.
Helpful (0)
|Replies (0)SL
Solomon L
1 reviews | Active since Jan 2020
29 Mar 2023, 13:23
Proscan Radiology Services comes highly recommended :)
The facility is neat, clean, spacious and very welcoming. The receptions are very friendly and their services are exceptional they all care about their clients and go out of their way to ensure you are comfortable and put you at ease before your procedure. I would highly recommend this place. Also, they are very reasonable with their prices.
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Replies (0)rK
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ronnie K
1 reviews | Active since Jan 2020
8 Mar 2023, 09:59
Pathetic service
I don't know if anyone of significance will ever read this email or contact me, but you should be embarrassed by the pathetic service your company offers. I had an appointment today, 8th March 2023, at your Rosebank branch, at 10.15am. I arrived promptly and was greeted by very friendly staff. UNFORTUNATELY that is where it ended. After I completed the necessary paperwork I was taken to a cubicle and given a gown to wear, and that is where I sat for 45 minutes. I asked one of your nurses, (or radiology staff), after 30 minutes of sitting and waiting, would it be ok if I arrived half an hour late for my appointment, and was informed no, that is not acceptable, and yet they made me sit for another 15 minutes until I got dressed and walked out. You are not a charity organisation and it is disgusting and a TOTAL lack of respect for your patients to be treated like that. Regrettably ,
Helpful (0)
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ronnie K
1 reviews | Active since Jan 2020
8 Mar 2023, 09:59
Pathetic service
I don't know if anyone of significance will ever read this email or contact me, but you should be embarrassed by the pathetic service your company offers. I had an appointment today, 8th March 2023, at your Rosebank branch, at 10.15am. I arrived promptly and was greeted by very friendly staff. UNFORTUNATELY that is where it ended. After I completed the necessary paperwork I was taken to a cubicle and given a gown to wear, and that is where I sat for 45 minutes. I asked one of your nurses, (or radiology staff), after 30 minutes of sitting and waiting, would it be ok if I arrived half an hour late for my appointment, and was informed no, that is not acceptable, and yet they made me sit for another 15 minutes until I got dressed and walked out. You are not a charity organisation and it is disgusting and a TOTAL lack of respect for your patients to be treated like that. Regrettably ,
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Replies (0)