MP
Michael P
Active since May 2013
11
Reviews
0
Industries
Reviews
11 reviews1 month ago
Toal lack of requests for information and assistance fron Boncap. Zero stars for this business
Virtually every month after repeated written requests to Boncap for our monthly statement to be sent to us we have to spend hours on the 'phone to Boncap requesting a statement. It doesn't help emailing them because all you get in reply are NO REPLY mails, which help absolutely diddly squat. Since the 10th of this month, I have emailed them 4 times without any success at all. It is imperative that we receive these statements timeously as we currently have a lot of claims worth a lot of money to submit to our Gap Cover for a life-threatening situation which put my wife in ICU for 7 days over the Christmas period and another 2 days in the medical ward (18th to 26th December 2025.) As SASSA pensioners we are only able to afford medical aid because our son pays our subscriptions for us, we cannot afford to lose out on Gap Cover claims due to Boncap's laxity. Last week my wife spent R147.00 out of her monthly airtime budget of R150.00 on the phone to Boncap with absolutely zero result from Boncap. A lot of that time was going through their "choices" of which department etc. we would like to talk to. We eventually got to the stage where they asked us to put in our membership number 47003278012 only to be told that that membership number was 'inactive'. Absolute and utter bull. Last week we spent a lot of time and petrol which we could ill afford to travel to their client walk in branch only to be told that they had moved. No forwarding address etc. on the old office windows. Luckily a security guard there was able to provide us with the new address details, we went there and the assistant there was about as much use as a wet tissue. Another issue we have with Boncap is getting their list of DSP hospitals which we have requested numerous times. We need these especially for our area as they seem to change these on a regular basis. In a current emergency we would have no clue as to where to go. Boncap's problems are now being compounded by their internal squabbles between themselves, Medscheme and PHA which means even less care and attention being paid to their clients. It is a pity that your portal does not have half or even zero-star ratings as Boncap would most definitely receive a zero-star rating from me. Main member: Mr. Michalakis Papadopoulos. Dependent: Mrs. Tessa . Membership number: 47003278012
53 replies
1 month ago
ZERO STARS BONITAS BONCAP ~ ABSOLUTELY APPALLING SERVICE FOR IT'S CUSTOMERS
What a sick joke Bonitas is. I was in hospital over the Christmas period and during that time and need a CT scan. Being SASSA pensioners we could not afford R8080.00 up front therefore our son who was visiting from Australia paid the bill for us whish we were sure we would recover from our Gap Cover. The only reason we can afford medical aid and groceries is because our son pays for them. We are currently living on R8000.00pm. Once we had had the scan done we were once again assured that we would be able to recover this money from Boncap. We have been trying to recover this R8080.00 from Boncap since the end of January 2026 to no avail. We have literally been pushed from pillar to post with absolutely ZERO outcome. A lady at Sirago our Gap Cover (Sirago) was the only helpful person out of everyone we've dealt with so far. She pointed us in the right direction by advising that since we has paid for the scan upfront AND had a receipt for it we were entitled to claim this amount back from Boncap. After yet mor emails and phone call back and forth we decided to go to a Bonitas drop in centre close to us. Upon arriving there we were advised that they had moved ! just like that. No warning or communication to this effect at all. Luckily a security guard there was able to advise us as to where they had moved to. We went there and were assisted by a very helpful lady who advised that as much as she wanted to assist she could not help Boncore and Boncap members so she could only assist members belonging to plans to higher up than ours. So yet again we are back to square one, Phoning Boncap is a waste of time and money as you never speak to the same call agent twice and those you do speak to know nothing. I'm sure the first this that happens in their training wis when you ask to speak to their supervisor they're trained like parrots to say "My supervisor is in a meeting, on another call, busy....: ALL I want is my R8080 back (for which I have detailed a invoice and a receipt stating quote clearly "Shortfall and copayment" My medical aid number is 427003278012 and email address mrsmooo.tp.tp@gmail.com. My next step is Wendy Knowler After this letter and being pushed from pillar to post by Bonitas I look forward to a positive outcome from Bonitas at last
106 replies
7 months ago
*****ulent loading Showmax, without my authorisation
Had my package changed by them, obviously they need to generate sales. Called in to try resolve, no one seems to know the protocol on changing without customer authorising. They just do their thing. Spent almost 2 hours in total of my AIRTIME. Spoke to their Internet staff, customer service X2, Internet charge on my Profile only allows for 1 top up of R70 for 10 gigs once a month only. Approved the R70 Internet. Billed for R140. Did not authorise the extra, which is ok with me, but did not approve this, they did reverse the **SHOWMAX bill but *DID NOT ASK FOR IT, DID NOT GET IT as would not have known it was available* They just decided no doubt to load **SHOWMAX *****ulently!! PS: they cannot call back!
0 replies
12 months ago
Unfortunately I cannot use the words I would like to on a public platform to describe this pathetic excuse for a pharmacy
Unfortunately I cannot use the words I would like to on a public platform to describe this pathetic excuse for a pharmacy. They haven't got a single thing correct since we were advised by Bonitas that Boncap clients were to utilise them. We both have one identical medication prescribed for us. Three times in a row they have delivered the correct meds for me but something completely different for my wife. Their excuse? Item out of stock. Seems odd I should get the correct meds and for 3 months my wife doesn't. Latest delivery a debacle. Three of my chronics delivered, no acute meds. On my wife's script NOTHING ZIP ZERO NADA was sent. These idiots couldn't find their own a**Se holes with a search light. A million minuses to Marara for sheer incompetency. WE WILL NOT BE PAYING THEM FOR ANY ACUTE MEDS UNTIL SUCH TIME AS THEY DELIVER ALL OF MY WIFE'S MEDS CORRECTLY
58 replies
13 months ago
Leyroy Merlin, misleading delivery costs
Ordered a 10 kg Fertilizer from website, when checking out, it said Free Delivery, showed me the delivery date, 14 March 25, called it in to find out when they were going to deliver, was told its ready for "pick up". Called it in 4 minutes waiting for the operator to tell me what the cost would be, asking my delivery address when this was given on purchase and had it in my account details. Kept me waiting another 3 minutes, my air time wait! Killed the call to call it back, answered by Madeline, more efficient and will call me back to see what the the plan is. The wait will be just past 22hr, hopefully. in closing when paying the order, it said free shopping which is why i bought it from them, Builders just down the street. Very poor checking out, misleading and poor feedback. Last time with this company. will wait, if there is a delivery fee, will cancel the order.
53 replies
14 months ago
Builders **** Birthday Voucher
Builders Birthday Voucher is a Joke. It's been 34 days ago was my Birthday, still waiting to get a Voucher that is real. In the last 20 days, with E mails and assurances (Promises) and time to select products and submitting with same story, the Voucher is not Valid. The time and effort it takes to try get this Gift is a sham. So if you get a "Birthday Gift Voucher", expect nothing but time wasting and Disappointment. Also wanted to get from Strubens valley then told Warehouse, both failures. This has been my experience. Ref96C5_8EBP??
53 replies
15 months ago
BUILDERS NO SHOW BIRTHDAY VOUCHER!
This after hours and Days of sending mail, making calls and a lot of hopeful anticipation! This is how it started, still waiting for my New (sic) Voucher number, as their Voucher Numbers sent out was incorrect in whole the country! Here is their Story: It’s your birthday month and we can undeniably agree that some things get better with time. Here’s to getting older, wiser, and obviously finer! To make your day extra special, we’re giving you R200 OFF your next online purchase. It’s our way of wishing you a happy birthday and helping you channel your inner DIYer. Make sure you use your voucher to shop online before the end of this month. To redeem it, use this code below when you check out. 103-N9S2-H9LN-ANRZ Enjoy, you deserve it. Your coupon expires on 31 January 2025 Redeemable once, online only. Cannot be used in conjunction with any other voucher or coupon. Customers will not be able to utilise the coupon for the purchase of any ‘Building Materials’. T&C's Apply Still no show, I think they are not honouring all the public their BIRTDAY Voucher, I think they have got themselves in a mess, you judge? Amounts to false hope and promises! And a lot of time communicating and choosing the products!
53 replies
15 months ago
Appalling service from Marara Pharmacy
On the5 /01/2025 we were advised by Bonitas that their previous DSP (Pharmacy Direct) would only honour scripts until 1/06/2025 and thereafter we were to use Marara Pharmacy. As both our scripts were coming to an end we obtained new scripts and emailed them to Marara on 16/01/2025. Apart from a telephone call from Marara to confirm our delivery address we heard nothing from them or Bonitas despite repeated emails asking them to advise when our medication would be delivered as our last meds were dispensed on the 27/12/2024. My wife has run out of her diuretics and epilepsy meds and I had to go to a pharmacy to get her a 10 day supply. There is absolutely no excuse for them not contacting us as they have both of our email addresses and telephone numbers. I spent 44 mins of my airtime being pushed from pillar to post and was told by 2 different people that they had only received my script and not my wife's. This is impossible as both scripts were sent in the same email as 2 PDF's. Someone even asked us if the meds were required urgently. Eventually we were put through to a lady called Rosslyn who was the only person that we spoke to who made any sense at all and knew what what she was doing. Big ups to Rosslyn. This is a poor way to start a relationship and is not a good indication of their service standards at all. If I could I would give them zero stars. Zero service until I was put through to Rosslyn
1 reply
16 months ago
Best Car parts and more.
Best place for car parts and more. Very, Very competitive. Delivery next day, Track dispatched. Goods come well presented. Simply the Best.
0 replies
30 months ago
telkomsa.net not recommended for e mails
I have had Telkom Mail (@telkomsa.net), for 32 years, they have had the mail Server dow FOR 2 WEEKS. They did not inform it on Media, their Shop in Krugersdorp Recommended to take my PC to IT shop to sort, 2 days at the shop, was told cannot fix its a Telkom problem. Called it in 10210, was told Wednesday will be fixed. They leave us out to dry, no notification on media, their staff on call are informed and you can spend up to R40 making calls. I would suggest that anyome thats wants to hook up with Telkom, think again, you do not want to have no mail for 3 weeks, they will black list you because the Crediter think they are being ignored.
0 replies
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10 (90.9090909090909%)