PROSCAN not proffessional

I went to get an xray and sonar done on knees and portion of back. I waited quite a while was impressed with staff friendlyness and readiness to help. Had xray,under the ladies breath who did x ray she mumbled! better to have an MRI" which got me concerned .. I said nothing.Went to the sonar room where the lady who prepares the room explained that i would need to lie on bed and pssibly have to turn over for the back of my very painful right knee to be sonared and my left one too.The dr came sonared the front of my knees left said scan would be sent.I asked him if it could be sent direct to me as i was not going to go back to Dr.I also asked if he would mind checking my other previous x rays from a few years back to see if he could asertain what was wrong as he had indicated nothing was wrong with my knees. A few days later no report .i called and asked.It had been sent to dr.So i got it from dr. A week went past no improvement and a friend was massaging my right knee and commented on a lump at the back of my knee. She asked if my knee had been sonared at the back as the lump was quiete significant. I said "No actually i had been hurried of the table come to think of it and no sonar had been performed.I called proscan rooms several times to make appointments no reply on two numbers. I then drove there and requested my knees to be re done properly.I waited 3 hours! Several people were in and out and commenting on the wait and or left. I eventaully saw someone who also wanted me in and out ASAP as it was knocking off time.I asked where the owner was i was told out of the country.I asked for the lady who had originally helped me. Tld she was coming. I waited another twenty min and left. I aid obviously i was not important enough as R3900.00 ws a lot for me but obviously not enough for them to apy attenton to me and do my procedures corectly the ist time and not traumatise me .I do not do medical anything becasue of this exact thing of pure disrespect of patients time and feelings and i feel totally disrespected and abused.I went back again to enquire when the owner would call to discuss the lump which was now discovered after i insisted they sacnned my knees at the back. Im still waiting for the owner to call.I orinally was impressed but not anymnt care any more and will not recommend it and have told the drs at Rosebank and the dr who i suggested that he should send referal letter there not to use it again or recommend due to this lack of respect and not carrying out instructions on referral letter. Pity again to be traumatised and be forced to go back and get a proper scan done !