PRO SECURE - worst security company i have dealt with

this company has no business being in the service industry. A security company is about trust, integrity and discipline. This company gives me the impression that even the barber on the curb has a better grip on how to win over and keep customers. i am not a client but i see them on my Community Police Forum group where they advertised for a CCTV 4 channel camera system on the 30th April 2025. I did an EFT on 1st May 2025. Sent POP to the rep and was told the office will be in contact with me regarding delivery. 2 weeks go by and nothing. I inquired with the rep on the 15th May. One week goes by and i got a call from the rep telling me it will be dropped off on Saturday 24th May. Whilst on this call the obviously CLUELESS rep finds it appropriate to blindside me by adding his sales manager on the call. Did not even have the courtesy to ask me if it was ok or, if i had the time.

The audacity to try to bring me on as a client after this fiasco is hilarious. The best part of it all they never pitched up with the delivery again. Out of the blue i got a Whatsapp message on the 17th June (a whole month later) from their genius rep asking me if he can drop off the system. i obviously ignored him.

Not wanting to embarrass them on social media, i decided to go direct to the office. After all, i totally understand they have had more than their fair share of embarrassment recently. I finally found the time to call the company directly today 24th June. I asked to speak to the Managing Director but was told i can only speak to the gatekeeper, his PA. I left my cell number and name, explained the urgency to the lady at reception and emphasized that if i did not get a return call i will go on SM and embarrass the company. Unless she also fills in for the Managing Director i cannot understand why this minion refused to call me.

i have screenshots of all chats and proof of communication. I urge anyone, wanting to take on this company as your security service provider to think again. The impression i get is that they run their business worse than a corner store with inept, poorly educated, poorly trained and *********** people who have no business being in the customer facing environment.

i insist that will not take a call from anyone else but a director of the company. Show me how much your company values the negativity here.

My advice to the hierarchy is to ENFORCE an immediate reset of your business. Otherwise i genuinely do not foresee a future for your company in the current landscape you want to play in...not with the people who i mentioned here.