Refund on cancellation

Good day. I coincidentally came across the advert on Facebook. With not much thought, that to me was a trading and investment opportunity for not so much amount, $19.99 for a start. During subscription process I could not be allowed to ‘skip’ the AI Mentor add-on of $39.00. I went ahead to complete my subscription. Going through the content even on the app, I realized that I was offered a training which I do not need. I had read much about trading but never traded before. I am currently enticed by Bot trading. The problem is that I currently can’t come up with capital of between $250.00 and $500.00.

I then cancelled the subscription within an hour. However, I am denied a refund due to some two clauses. I do admit that I went on to use the platform and that the provision is available until 1 November 2024. My request is to be refunded $39.00 of AI Mentor which is an add-on because I hadn’t utilized it, and it can be proven that I did not. We had a to and fro communication but to no avail.

My refund request is not for the reasons stated hereunder:

Personal reasons (you don’t like the product, it did not meet your expectations, etc.); Financial reasons (you did not expect that you will be charged, that the trial will be converted into the subscription, that the subscription will automatically renew, or that the services are paid, etc.).

The $39.00 is not an ongoing subscription that deducts every month. It is a separate offer. This is why I believe that it should be refunded.

I followed this guideline to cancel:

If you purchased a subscription or enabled trial on our website:

You can cancel a trial or subscription by clicking the “Unsubscribe” button in your account before the end of the trial or then-current subscription or by contacting our support through the Support Center.

As you can see, I cancelled subscription, a monthly premium. The once off AI Mentor should be refunded.