No accountability and horrible service

I'm so frustrated with Protea Metering at Willowcrest. I was told in need to top up and I did over and above the amount asked, a day later I realized the amount wasn't reflecting on the system even the amount I was asked to pay was more because it included the "shared services" which are R10.03 a day over the price of electricity I sent and email and they asked for a proof of payment which was generated by the system Automatically with a different meter number I sent it ,NEVERTHELESS I was told they see the payment and it will be allocated but it was never allocated and the amount I was due to pay kept on going up and I sent more emails and I was assured the amount will reflect they still updating the system within the complex. I get another notification to top up and I checked on the system the amount I paid is still not reflecting so now Im owing more I sent another email the lady responded and said "it's the correct amount that you are supposed to pay" how is so if the amount I had paid 11 days ago is not reflecting???? She then says the fund we allocated WHERE ? Does this mean the detail I can view on my end are incorrect?? And in the short space of 11 day I have used so much electricity more that I have ever used in my history. I told the lady the amount I paid is not reflecting at ALL. Whatever they did to migrate us from this new system wasn't done correctly there's an error somewhere and they not forthcoming about to make the matter worse so many people are experiencing the same thing.