KS
khanyi Siluma-Thompson
Active since Oct 2012
9
Reviews
0
Industries
Reviews
9 reviews12 months ago
Bad service, false advertising and bad service
Hey Khanyisile Cleopatra, there was a technical error that led to an incorrect debit from your account. We have reversed the amount incorrectly debited and it should reflect in your account today. We apologise for any inconvenience caused. Thanks, rain. I have been waiting for 14 days with numerous call and escalations still nothing and I was double debited
116 replies
26 months ago
I need my money back
I'm so sick of bolt and thier ****ming drivers, I frequently used Bolt and this people will start a trip without you being there and charge you for it. The worst is that the lie and say the have arrived while the are still on another trip. They double charge from what you ordered the trio to be. I have complain on the app nothing seem to be done
0 replies
31 months ago
Incorrect billing
I was on the their oami system to monitor my usage and I saw I was on -R206 and before 11 pm I logged off and went to bed. The following day I get an email from them saying I should top up with R407 mind you I only had a fridge on during the night, I then sent them an email yesterday to asked them why my credit has doubled over night and they had to answer instead it was escalated to a person by the name of Sara who never got back to me. This morning I sent another email and Shade responded to say she will send it to management but she assume it was because of consumption I responded and told her it couldn't be possible because I wase sleeping at night and only had the frigde on mind you we have not been putting the geryser on because we been having this water crisis. I don't know what I was billed for over night and they can't explain it. This company is ripping people off it is so bad their system is not billing clients correctly they are ****s *****ing from people
0 replies
32 months ago
Bad service, dishonesty
The system requested me to top up and I did over and above the amount requested then a proof of payment was generated and I saved it, a day letter I logged in the system and realized the amount I paid wasn't reflecting on the system I sent an email and was requested to forward the proof of payment and I did as requested. I was told the funds will be allocated. A later nothing sent another email same response " we see the funds and they will be allocated" it the 11th day and the amount has NEVER reflected on the system I checked it everyday. Today I sent an email to say I'm owing more and since the day I paid the funds have not been reflecting or deducted from the amount I own instead it keeping adding on the lady Shade responded at told me the amount I'm seeing is correct and that what I'm owing because my funds were allocated. This is very, very false since the day I paid the amount was never allocated instead it kept going up as if there was no payment I made with the" shared services" of R10.30 which we pay a daily R300 a month over our electricity bill🤔. My funds were not allocated EVER and the meter number generated by the system when I paid wasn't even mine which is a big concern and I raised that concern. I don't know what happened when they migrated us to this system but something went very wrong and they not forthcoming. You can't tell me funds were allocated to my account yet they not there instead it keeps going up not acknowledging the amount I paid. What is really happening???? It's day 11 and my payment is not reflecting and I'm told I owe more that I have ever,ever used for electricity in my history. I need the payment I made to reflecting and this people are not helping they keep changing stories.
131 replies
32 months ago
No accountability and horrible service
I'm so frustrated with Protea Metering at Willowcrest. I was told in need to top up and I did over and above the amount asked, a day later I realized the amount wasn't reflecting on the system even the amount I was asked to pay was more because it included the "shared services" which are R10.03 a day over the price of electricity I sent and email and they asked for a proof of payment which was generated by the system Automatically with a different meter number I sent it ,NEVERTHELESS I was told they see the payment and it will be allocated but it was never allocated and the amount I was due to pay kept on going up and I sent more emails and I was assured the amount will reflect they still updating the system within the complex. I get another notification to top up and I checked on the system the amount I paid is still not reflecting so now Im owing more I sent another email the lady responded and said "it's the correct amount that you are supposed to pay" how is so if the amount I had paid 11 days ago is not reflecting???? She then says the fund we allocated WHERE ? Does this mean the detail I can view on my end are incorrect?? And in the short space of 11 day I have used so much electricity more that I have ever used in my history. I told the lady the amount I paid is not reflecting at ALL. Whatever they did to migrate us from this new system wasn't done correctly there's an error somewhere and they not forthcoming about to make the matter worse so many people are experiencing the same thing.
0 replies
32 months ago
Willowcrest
This company is so dishonest and they are ripping us off their cost are so high per day it's R10.03for shared services monthly that will be R300 per unit . What is this for? And they are so *********** and their agents don't listen well. The government must look into this we been **********
131 replies
59 months ago
Car accident caused by a open serve employee
on Tuesday the 15/06/2021 I had a car accident with one of the open serve employees he made an emergency stop in the middle of the robot. He did come out to apologies and as soon as the policy got there he changed the story. The police directed us to go to the police station to report the matter i followed him to the police station as the police instructed us but he drove pass the station . I hooted at him he never acknowledged me . I have the car registration number and my his licence. His car was unharmed and is really damaged. I need the company to take responsibility. My contact number is 0782983320. I will like to speak to someone from this company for a way forward for my vehicle to be fixed.
0 replies
125 months ago
Wrong Powder
I normally buy my M.A.C products at a Melrose M.A.C store but since i was in the South i really needed powder so I went to the mall of the South Edgars and i specifically told the lady my skin is oily and was looking for a matte powder and she assured me the powder she sold me was matte. I have used the powder twice now and its super oily even my husband asked me if i have been using a new oily product. Its clear to me that the people are not well trained and they dont know anything about their product . Its so irritating because M.A.C is not a cheap product so i wasted my money for something i do not like. Unprofessional
75 replies
126 months ago
over charging
I loaded airtime last night and, this morning when i woke up I had R26 and i sent 3 sms checked my airtime again it was R18 at 12pm I was trying to log on to whatsApp and it couldn't go through and I then checked my airtime and it was 0.00 I called the Mtn call centre and firstly was told i will be transferred and the call was dropped. I called back again and i spoke to a guy who was trying to assist me he kept on being defensive telling i had the internet on on my phone and i kept on explaining to him the my data was completely off I got really annoyed and I ended the call. Yesterday a friend of mine had a very same problem something is not right at Mtn they over charging their customers for absolutely nothing. They need to get their act together!!! I want my airtime back!!
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (22.22222222222222%)
1 Star
7 (77.77777777777777%)