PB
Protea Boekwinkel/ Bookshop
Claimed Business
PB
Protea Boekwinkel/ Bookshop
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
#53Ranked In Retail
0 NPSUnlikely
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencekS
khanyi Siluma-Thompson
1 reviews | Active since Jan 2020
13 Sept 2023, 10:31
No accountability and horrible service
I'm so frustrated with Protea Metering at Willowcrest. I was told in need to top up and I did over and above the amount asked, a day later I realized the amount wasn't reflecting on the system even the amount I was asked to pay was more because it included the "shared services" which are R10.03 a day over the price of electricity I sent and email and they asked for a proof of payment which was generated by the system Automatically with a different meter number I sent it ,NEVERTHELESS I was told they see the payment and it will be allocated but it was never allocated and the amount I was due to pay kept on going up and I sent more emails and I was assured the amount will reflect they still updating the system within the complex. I get another notification to top up and I checked on the system the amount I paid is still not reflecting so now Im owing more I sent another email the lady responded and said "it's the correct amount that you are supposed to pay" how is so if the amount I had paid 11 days ago is not reflecting???? She then says the fund we allocated WHERE ? Does this mean the detail I can view on my end are incorrect?? And in the short space of 11 day I have used so much electricity more that I have ever used in my history. I told the lady the amount I paid is not reflecting at ALL. Whatever they did to migrate us from this new system wasn't done correctly there's an error somewhere and they not forthcoming about to make the matter worse so many people are experiencing the same thing.
Helpful (0)
|Replies (0)kS
khanyi Siluma-Thompson
1 reviews | Active since Jan 2020
13 Sept 2023, 10:31
No accountability and horrible service
I'm so frustrated with Protea Metering at Willowcrest. I was told in need to top up and I did over and above the amount asked, a day later I realized the amount wasn't reflecting on the system even the amount I was asked to pay was more because it included the "shared services" which are R10.03 a day over the price of electricity I sent and email and they asked for a proof of payment which was generated by the system Automatically with a different meter number I sent it ,NEVERTHELESS I was told they see the payment and it will be allocated but it was never allocated and the amount I was due to pay kept on going up and I sent more emails and I was assured the amount will reflect they still updating the system within the complex. I get another notification to top up and I checked on the system the amount I paid is still not reflecting so now Im owing more I sent another email the lady responded and said "it's the correct amount that you are supposed to pay" how is so if the amount I had paid 11 days ago is not reflecting???? She then says the fund we allocated WHERE ? Does this mean the detail I can view on my end are incorrect?? And in the short space of 11 day I have used so much electricity more that I have ever used in my history. I told the lady the amount I paid is not reflecting at ALL. Whatever they did to migrate us from this new system wasn't done correctly there's an error somewhere and they not forthcoming about to make the matter worse so many people are experiencing the same thing.
0
Replies (0)JK
Juandi K
1 reviews | Active since Jan 2020
9 May 2023, 12:43
NO CUSTOMER SERVICE!!!!!
What a useless company to order books from with no customer service. Ordered books for our school, didn't have stock of most of the books so I went from shop to shop to buy. They must refund us R36 000. Almost 2 months later no payment received. I have send numerous emails, tried phoning for 2 days, almost 15 + calls a day and no one answering the phone. Will never do business with them again or recommend them to anyone!!!
Helpful (0)
|Replies (0)JK
Juandi K
1 reviews | Active since Jan 2020
9 May 2023, 12:43
NO CUSTOMER SERVICE!!!!!
What a useless company to order books from with no customer service. Ordered books for our school, didn't have stock of most of the books so I went from shop to shop to buy. They must refund us R36 000. Almost 2 months later no payment received. I have send numerous emails, tried phoning for 2 days, almost 15 + calls a day and no one answering the phone. Will never do business with them again or recommend them to anyone!!!
0
Replies (0)CW
Charmell W
1 reviews | Active since Jan 2020
27 Mar 2023, 11:43
Protea bookshop is a SCAM
I made a payment on the 15 March 2023 online for books at Protea bookshop the payment went try but I never received invoice. I've tried to call them the phone box is full and telling me I can't leave a message. It's the school that recommend this bookshop I think it's a scam please don't buy books online I've been scammed twice.
Helpful (0)
|Replies (0)CW
Charmell W
1 reviews | Active since Jan 2020
27 Mar 2023, 11:43
Protea bookshop is a SCAM
I made a payment on the 15 March 2023 online for books at Protea bookshop the payment went try but I never received invoice. I've tried to call them the phone box is full and telling me I can't leave a message. It's the school that recommend this bookshop I think it's a scam please don't buy books online I've been scammed twice.
0
Replies (0)bJ
belinda J
1 reviews | Active since Jan 2020
7 Mar 2023, 06:13
Protea Boekwinkel Online - No Service
I ordered schoolbooks online. The payment went through, but I received no order confirmation. I have been trying to contact them via e-mail and telephone for two weeks with no success. And also no books.
Helpful (0)
|Replies (0)bJ
belinda J
1 reviews | Active since Jan 2020
7 Mar 2023, 06:13
Protea Boekwinkel Online - No Service
I ordered schoolbooks online. The payment went through, but I received no order confirmation. I have been trying to contact them via e-mail and telephone for two weeks with no success. And also no books.
0
Replies (0)KH
Kruger H
1 reviews | Active since Jan 2020
20 Feb 2023, 11:02
Don't buy here! No service. Took my money! No help!
We have ordered and paid for books 24 January 2023. It is now 2023/02/20 We are not able to get hold of any person by phone to sort this out. 0123623444 General does not help. Online number no answer! Have been calling for a week now. 0123623444 General said they will give the detail to online sails nothing! Sent them e-mail left messages for them to call me back in their Contact us page. Nothing!
Helpful (0)
|Replies (0)KH
Kruger H
1 reviews | Active since Jan 2020
20 Feb 2023, 11:02
Don't buy here! No service. Took my money! No help!
We have ordered and paid for books 24 January 2023. It is now 2023/02/20 We are not able to get hold of any person by phone to sort this out. 0123623444 General does not help. Online number no answer! Have been calling for a week now. 0123623444 General said they will give the detail to online sails nothing! Sent them e-mail left messages for them to call me back in their Contact us page. Nothing!
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Feb 2023, 07:55
Protea Bookshop, I want answers!!!
I placed an order online on the 6th of Feb 2023. I ordered 10 textbooks worth over R8k. Out of the 10 books, only 8 were delivered. I've not received any comms from them regarding the outstanding books, except for when I went online to review the status of my order. I came to learn that they claim to have delivered 9/10 of the books, which is untrue. I've called them 3 times and have NO one call me back. In fact, I got through the last time. I spoke to someone at 09h00 when they had just opened, only to be told that they had just stepped out. I've emailed them the list of outstanding books and pray that I get an answer. These books don't come cheap, so I can't let this go!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Feb 2023, 07:55
Protea Bookshop, I want answers!!!
I placed an order online on the 6th of Feb 2023. I ordered 10 textbooks worth over R8k. Out of the 10 books, only 8 were delivered. I've not received any comms from them regarding the outstanding books, except for when I went online to review the status of my order. I came to learn that they claim to have delivered 9/10 of the books, which is untrue. I've called them 3 times and have NO one call me back. In fact, I got through the last time. I spoke to someone at 09h00 when they had just opened, only to be told that they had just stepped out. I've emailed them the list of outstanding books and pray that I get an answer. These books don't come cheap, so I can't let this go!
0
Replies (0)LN
mM
marlyn M
1 reviews | Active since Jan 2020
19 Jan 2023, 18:47
Ja broers!
Ordered, paid, for a grade 10 besigheidsstudie leerdersboek in dec 2022 received nothing till now. Phoned them yesterday the guy takes all the info order number, shipment number name surname cell number he will follow up now and phone me back. Day 2 nothing! School has started almost +- R460 later still no book or feedback i will not recommend anyone to make use of their services!
Helpful (0)
|Replies (0)mM
marlyn M
1 reviews | Active since Jan 2020
19 Jan 2023, 18:47
Ja broers!
Ordered, paid, for a grade 10 besigheidsstudie leerdersboek in dec 2022 received nothing till now. Phoned them yesterday the guy takes all the info order number, shipment number name surname cell number he will follow up now and phone me back. Day 2 nothing! School has started almost +- R460 later still no book or feedback i will not recommend anyone to make use of their services!
0
Replies (0)