Active since Oct 2016
8
Reviews
0
Industries
Reviews
8 reviews5 months ago
A month later and still no help from Allan Gray
Tomorrow marks a full month of trying to get my details updated with Allan Gray, and it’s honestly been the most frustrating experience. I was told this process takes up to 2 working days if the documents are sent before 2pm, yet I’m still waiting. Not once has anyone followed up with me or given me an update. Every bit of progress has only happened because I’ve had to call or email to reshare documents. It’s incredibly disappointing to receive this level of service from a company that prides itself on efficiency and reliability. All this back-and-forth, just to gain access to my online profile. Truly one of the worst customer service experiences I’ve had.
53 replies
14 months ago
Shocking Incompetence Year After Year
If I could give a 0 out of 5 stars, I would! I am absolutely appalled by yet another year of incompetence from Supersonic. Every single year since signing up, there has been an issue with my account—despite my record as a reliable, paying customer. Supersonic's inability to maintain accurate payment records is not just unacceptable, it’s disgraceful. Blaming a “technical error during migration” is just another excuse in a long list of administrative failures. It is not my job to suffer the consequences of their mismanagement or to repeatedly prove that I have paid for a service I rightfully received. I owe you nothing beyond what I have already paid, and I will not be making any additional payments for an error that is solely theirs. I am relieved to be leaving Supersonic's service and will make sure to warn others about the consistently shocking level of operation at Supersonic. Do not contact me again unless it is to confirm my account is closed with no outstanding balance. Given what I’ve read on Hello Peter about Supersonic contacting former customers months after they’ve left, I sincerely hope that opening a ticket and falsely claiming my account is in arrears isn’t a tactic to pin me to your business later down the line. If I hear from you after I’ve left, especially with baseless arrears claims, I will not take it lightly.
0 replies
27 months ago
Service is beyond bad
RAM Couriers is the WORST courier in South Africa. Surely, the feedback they get on Hello Peter or the online reviews that get posted - they look into and try and do better. I placed an order online with Clicks on the 30th of Jan. Somehow, Clicks still had an old number of mine, which they used to process the order for delivery. That number I flagged with Clicks almost immediately, after I received the confirmation order email. The lady said she would escalate it with the courier. I think it took two phone calls with Clicks, but still NOTHING CHANGED! I took it upon myself to call RAM to change my number. I has been a good 3 working days calling and logging for my number to be changed to the correct one to contact me on. It has taken the last call centre agent to mute me, call the dispatch centre to contact the driver, to call me on the correct number. Question, WHY DIDN'T THE PREVIOUS 2 AGENTS DO THE SAME?! Why update it on your system and wish for the best! COMMUNICATION IS KEY! I'm typing this right now, in hopes that my delivery arrives today. And if it does, a HUGE thank you to the last agent I spoke to at RAM, who went out of their way to help me. #SUPERFRUSTRATED
58 replies
27 months ago
Evo Properties is the worst of the worst!!!
Worst of the worst property management agency in Cape Town. They take everyone who pays rent with them, as an idiot. Their rent is not as black and white as they make to be. There's all sorts of additional costs that fluctuate on the monthly. They have nice properties and they have quite a few aweful ones, which personally, I feel they shouldn't be on the market. They will milk you of every cent you have. They don't have anyone coming through for an exit inspection, then you get thrown a hefty bill for the general up keeping of their property.
0 replies
38 months ago
Protea Bookshop, I want answers!!!
I placed an order online on the 6th of Feb 2023. I ordered 10 textbooks worth over R8k. Out of the 10 books, only 8 were delivered. I've not received any comms from them regarding the outstanding books, except for when I went online to review the status of my order. I came to learn that they claim to have delivered 9/10 of the books, which is untrue. I've called them 3 times and have NO one call me back. In fact, I got through the last time. I spoke to someone at 09h00 when they had just opened, only to be told that they had just stepped out. I've emailed them the list of outstanding books and pray that I get an answer. These books don't come cheap, so I can't let this go!
0 replies
58 months ago
Jaen Boshoff made signing up with Dotsure easy-peasy!
All thanks to Jaen Boshoff, who made signing up with Dotsure an easy and effortless process. My questions were answered well and everything was explained thoroughly.
53 replies
88 months ago
Thieving Clientele!
So I've been struggling to get Clientele to stop debiting my bank account without my authorization. 'Apparently' (so they say) I had signed up for some plan/insurance that I had NEVER even heard of in November. I called them after the 2nd debit order went off in December and submitted a dispute and they put the account under 'investigation'. It's now January 31st 2019. AGAIN they have debited my bank account. THIS IS FRAUD Clientele! How dare you steal money from people. What gives you the rights to do this? I'm still waiting for someone to call me back about MY money that you have stolen from me.
210 replies
99 months ago
Disgusted at Vodacom
My partner and I recently took up a new cellphone contract with Vodacom - Cavendish Square. We both got new numbers as we were told that porting both our number was not possible. We collected the phones on Thursday, 1 March 2018 and were told that it takes 24hrs for the number and airtime to be loaded. Days went by, no sign of our airtime. So we decided to call our contact at the Vodacom shop who seemed to be clued up. He assured us that he'd get to the bottom of it and let us know the outcome. So...we waited...and waited. On the 8th of March I received a text from the Vodacom store saying "...the matter is still in progress..." Today is March the 12, I gave the Vodacom shop a call AGAIN. Our contact at the store was at first busy, but then I was put on hold and started hearing the guy that spoke to me on the phone, speaking to the guy as was leaving a message for. Eventually I speak to Ifraam, who then tells me that he received an email from head office which says that our airtime was loaded on the first. Because there were no data packages loaded on the sim cards, the airtime was then used as data. I'm furious because none of this makes sense. We literally switched our phones on, on March the 1st. Both phones were bambarded by smses telling us that we have used up X amount of data left till there was nothing left...BUT THERE WAS NO AIRTIME loaded to begin with. I checked. I checked day after day after day. Now how is it possible that we used up all our airtime as data, when we hadn't even gone onto the internet or social media?? I'm appalled by the service, I'm appalled at the follow through, but most of all, I'm appalled at the fact that we never even got to see the airtime come in, but only saw it apparently used up.
211 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)