Horrible Service!!! No Feedback

I have been trying for over a week now to do business with Protea Chemicals in ****arney Gardens. I have sent emails as advised by Wayne but none were answered. I then phoned again to speak to him after which I was disconnected. After phoning back I suddenly reached their mailbox (15h35 in the afternoon). I then phone the Jo'Burg branch where my call is redirected 6 times before having to hold in a queue. I wasted over 14 minutes on the line between the 2 companies. How do you support a company that treats you like that?