Pathetic service

Absolutely pathetic We are people, not animals! A lady by the name of P. Pillay had been dealing with us with regards to our outstanding school fees. This lady has no way of talking to people from the time the call starts. It's always an argument because she would never let us speak. She always overtalks when we are talking and does not understand what we are trying to tell her. When we try to explain that we could not make a payment due to things being bad financially due to the pandemic and the past looting, she responds that it's bad for everyone. Previously we had asked for her name so that we could talk to her manager and she had lied and given a name of V. Pillay. When we had contacted the manager who had spoken to us in an appropriate manner and had made a payment agreement with us that suited our budget, that's all that had to be done!

This P. Pillay is absolutely rude and not an understanding person, and she is not professional at all. We have a life, just like everyone else. If we miss the call, we get a threatening SMS stating that they would take legal action and take us to court. Put it on email and send it. The last call we had with P. Pillay she had threatened us on the call once again to take legal action. I understand that as a debt collecting company, you need to put pressure on people to get the money owed. But have some professional etiquette and talk properly and make appropriate arrangements. We cannot help it if we were affected negatively with all that's happening.