Is Procard a ****, if not, can their hotel offer me the free nights they told me about

I feel like Procard is a ****. You pay 1.85 k for six free nights @ selected Protea hotels. My benefits will expire in Oct 2026. To date, I haven't been able to redeem any voucher because no Protea hotel wants to redeem. I need my money back to get at least one night.