Bad After Sales Service

They are great until they have the sale! Don't have the time of day after that - travelling 200km's to collect a resizing after I was told it was done last week!!!! And they did not give a damn that it was not ready and "sorry come after 5"!!!!!!! This is disgusting and unacceptable! I should demand a refund!!!!!!!!!!!!! Asking who the Manager is or Regional Manager - NO RESPONSE! These family run business's are DANGEROUS to say the least!