Vultures of the trade

I am very disgruntled at the service or lack there of provided by Malcolm and his team. My car claim was approved by Sanlam as a 3rd party claim, Malcolm had a bad run with the assesor and this is also an indicator to me of the service I received there after. Once it was sent in for repairs after baiting us by buying doors before the claim was paid out and stating these were fully fitted doors upon fetching my car I was not happy and told Malcolm that the tint that was on the window was destroyed by his workers and he causally told me I can just go have it redone despite not finding the window that way and I feel it was not my responsibility when he handed the car over all that should have been checked and corrected a week after collecting the car the claimed "newly replace" central locking mechanism bust and due to the December period businesses closing we left it for an appropriate time to address... when we got to the shop Malcolm was not there but claims he showed us the old doors and parts which is not true. One of his workers stated they put the parts from the crashed doors back into the door I feel ****** and like dealing with these vultures in this industry is overwhelming. I am annoyed at Malcolm making certain claims yet he was not there during the process his workers dismantled the very broken door lock it was soon realized that Malcolm merely wanted the job for the huge pay out before his December. I am spreading the word on his unreliance and nonchalant attitude towards the matter. This is a business I would never recommend let alone revisit even to get the parts back or look at anything as he advised or demanded.