Proton SA - Warranty Claim unresolved for more than a year

I have purchased the Proton X50 a year and the vehicle itself rides well. However on the 3rd day after delivery I reported a fault (warranty claim) on the car which was in March 2023. The Sunvisor mirror cover is faulty on both sides. It was established at the dealership and acknowledged by Proton SA that this was a known issue and a replacement part had already been introduced.

It is now just over a year and the warranty claim has not been finalised. I have dealt via the dealership CMH Pinetown who are still assisting me. Proton SA has not reached out to me at all even after me sending through a complaint directly to them. The Proton SA team was also copied on communications for the warranty claim and have not responded either.

I find this frustrating as we cannot make use of the sunvisor safely whilst driving due the faulty component obscuring our view.

the fact that Proton has not reached out says a lot about what to expect from them in respect to aftersales client care.