KP
Keegan P
Active since May 2011
6
Reviews
0
Industries
Reviews
6 reviews25 months ago
Proton SA - Warranty Claim unresolved for more than a year
I have purchased the Proton X50 a year and the vehicle itself rides well. However on the 3rd day after delivery I reported a fault (warranty claim) on the car which was in March 2023. The Sunvisor mirror cover is faulty on both sides. It was established at the dealership and acknowledged by Proton SA that this was a known issue and a replacement part had already been introduced. It is now just over a year and the warranty claim has not been finalised. I have dealt via the dealership CMH Pinetown who are still assisting me. Proton SA has not reached out to me at all even after me sending through a complaint directly to them. The Proton SA team was also copied on communications for the warranty claim and have not responded either. I find this frustrating as we cannot make use of the sunvisor safely whilst driving due the faulty component obscuring our view. the fact that Proton has not reached out says a lot about what to expect from them in respect to aftersales client care.
0 replies
62 months ago
Terrible Service
We paid the DSTV account using an incorrect reference number and we then called and took 40mins to correct the issues, sending them proof of payments as requested. the reconnection was schedule to be done within a few minutes after the account was updated. It has been hours since, and I have made several calls amounting to over 2 hours only to speak to several consultants who put me on hold for 15 mins at a time without any response at all.
56 replies
70 months ago
Credit not complete for lost in transit item
My Parcel was lost in transit and I was to be credited. It has been more than a month and did not receive any replacement or the credit as yet.
0 replies
71 months ago
Loot voucher reinstatement
I have used Loot a few times and do understand the limitation with delivery of orders and have been very patient and understanding. They have delivered good service with others orders I placed with them. My issue is with one specific order made early May 2020, I paid part of the order using a voucher with an expiry of 2 June 2020. Communication was very bad with me making multiple enquiries about the order and not receiving any comms back I received an email on 10 June 2020 confirming that the order could not be fulfilled and accepted that they had difficulty. I received a refund for the amount I spent and confirmation that the voucher would be reinstated. I emailed back acknowledging and asked about the expiry date. on Monday 22 June i get an email saying my voucher had expired and is not available to be used. I emailed again to ask them to reinstate as the voucher expired before on the 2 June and they cancelled the order after the expiry on 10 June so I could not use the voucher at all. I have not received any further communication or call from Loot and find this to be unfair to me as a consumer. Also since i have continued to support the business and understood when something could not be fulfilled. I would like to be contacted and have my voucher reinstated
0 replies
73 months ago
Refusal to dowgrade my package, and reduce my month end debit order
Axxess has refused to downgrade my account for the new month of May, one of the terms in their policy is that no downgrade can made in the same month of upgrade. Firstly i am a long standing customer and have many products with them. all my services for topup and upgrades are billed and deducted within two business days, my account even for the upgraded services are up to date. When i enquired about "what relief measures are in place during Covid-19 to relax some of these terms of use" I was told that nothing was in place, and was directed back to my agreement at inception (when the world was able to work unencumbered by Covid-19). I have not been able to work, and need my month end debits reduced.
0 replies
77 months ago
FNB Unauthorized debits
FNB credit card and loans division service levels are appalling. FNB has had no issue going into my accounts to debit prematurely whenever they wanted to. All my accounts are within limits and are not in arrears ... they are damaging my credit worthiness and my internal banking profile. I deposit funds to make use of in store or online ... FNB debits have gone off immediately as the funds cleared leaving me exposed and unable to fulfill purchases when I needed to. The matter was escalated a few times and even with promises that it wouldn’t persist the issue has since continued and has now reached a point of frustration... I further requested to be contacted on several occasions by someone senior to listen to my complaints and assist but have had no contact from any such person. I am a long standing customer of the bank with a few accounts ranging from personal, family and business accounts ... I may have a view that this would be significant enough to receive decent however my personal views seem to be inconsistent to that of FNB ... I do appreciate digitization and tech, but we should never lose personal touch ...
61 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (33.333333333333336%)
1 Star
4 (66.66666666666667%)