Poor management of a rental property.

Have been using them for a number of years to management the rent collection on a property. A tenant recently vacated the property and they did not collect the last month's lights and water amount from the tenant's deposit. I also opted to use a different company to find and manage a new tenant for me. When I queried about the outstanding deposit their response was that since I am not using their services anymore I must collect the amount from the tenant myself. Over the time that I used them to manage the property, there were always issues but I overlooked them. However, I finally made a decision to move away from them and it proved to be the correct one as they showed their true colors by telling me that I must collect final payment from the tenant when they were paid a fee to manage that process. Will never go back to them.