Shocking Unprofessionalism from the Group Managing Director

I am extremely disappointed with the service I received from PRSS Guarding Services. Despite multiple attempts to resolve recurring issues, I was met with poor communication and repeated frustration. When I requested the necessary documents to cancel my contract due to their lack of professionalism, the Group Managing Director responded with "Wow, at last...". This was incredibly unprofessional and made it clear that they do not care about their customers or retaining relationships.

Initially, our partnership began with promise, but it quickly deteriorated due to unresolved issues. Despite my requests for timely updates and effective communication, I consistently faced challenges with service delivery. Issues such as unexpected double debits and unexplained arrears were mishandled, leading to undue financial burden and inconvenience for my business.

Moreover, concerns regarding the functionality of our security system, specifically the alarmingly short battery life and failure to notify us of power restoration, were not adequately addressed. These critical oversights raise significant concerns about the reliability of PRSS's services.

Despite my efforts to engage constructively, including multiple emails seeking resolution, the responses from PRSS have been inadequate and at times unprofessional. The lack of accountability and proactive communication has only exacerbated the situation.

My experience with PRSS Guarding Services has been deeply disappointing. As a business owner who values transparency and reliability, I can no longer justify continuing this partnership. I urge prospective clients to carefully consider these issues before engaging with PRSS Guarding Services.