BD
Brenda K
Active since Jul 2016
13
Reviews
0
Industries
Reviews
13 reviews2 months ago
Extremely poor communication and unresolved ticket change despite months of follow-ups
I am submitting this complaint after months of ongoing correspondence with Mary Everts from Airlink regarding a simple ticket change, which has still not been resolved due to poor communication and lack of clear guidance. The initial request to change the ticket holder was submitted on 24 July 2025. From that date until February 2026, I sent numerous follow-up emails asking for assistance and clear instructions on what was required. At no point during these communications was I informed that the ticket would expire on 16 August 2025 or that expiry would make any future changes impossible. Instead, I received fragmented responses requesting information that had already been provided (including ID copies attached on 04 February 2026 at 08:08) or asking for clarification that could have been avoided had all requirements been communicated clearly in one email, as repeatedly requested. Only after months of follow-ups — and with an upcoming flight imminent — was I informed that the tickets had expired and were therefore invalid for future travel, making a name change impossible. This critical information was never communicated timeously, despite my repeated attempts to resolve the matter well in advance. Had Airlink clearly advised me at any stage that the ticket was nearing expiry or that urgent action was required, this situation could have been avoided entirely. Instead, I was left in a loop of incomplete responses, delays, and ultimately a refusal based on information that was never shared. This experience reflects extremely poor customer service, lack of accountability, and ineffective internal communication. I formally request that this matter be reviewed by senior management and that Airlink reconsider the handling of this case, as the failure to resolve it was not due to inaction on my part, but rather due to Airlink’s delayed and incomplete communication. I expect feedback from a senior representative on how this issue will be addressed.
0 replies
6 months ago
Extremely Disappointed with the Service
I app**** for a vehicle online on 23 October 2025 at 20:00. A sales representative contacted me the next morning (24 October at 10:17), and by 11:27, I had already submitted all required documents. I also clearly mentioned that my financial situation might appear complex since I am both employed and self-employed, meaning income reflects at various points throughout the month — something that is also clearly indicated on my payslip. By 27 October, I received a call at 18:41, which I found quite disruptive and unprofessional given the time. Nonetheless, I answered. The consultant said the “amounts aren’t adding up.” I explained that they do, and that she simply needed to combine the different income streams to calculate the nett figure. She then asked me to highlight the income deposits on my bank statement, which I did promptly. By 19:01, I had sent her a colour-coded, clearly marked email with all the relevant payments indicated. On 28 October, she said everything was submitted and that they were awaiting feedback. Then on 29 October, she again claimed that the information didn’t correspond — despite my thorough explanations and documentation. At this point, it became clear that Weelee wasted an entire week of my time holding onto a deal they clearly couldn’t process — not because my finances didn’t make sense, but because the team simply lacked initiative or effort to properly understand the information provided. Highly disappointed in the lack of professionalism, attention to detail, and respect for my time.
71 replies
6 months ago
IGNORE AFTER PAID
This company promise to solve problems, however, after I paid, I still did not receive everything I paid for. The equipment broke after one uses. ABSOLUTE disgrace. Do not use this company!
0 replies
8 months ago
Ignored after paid
Our experience with Print Store Amaze has been extremely disappointing. We placed an order for our golf day and not only did it arrive on number 99, but it was also the complete wrong order, with some of the items not even delivered (to date still not received what we paid for). The material and printing were of very poor quality, and the frame broke after just one use. To make matters worse, after raising these issues, the company has started ignoring us instead of resolving the problem. This is unacceptable service and certainly not what we expected after being promised a professional product. We cannot recommend them based on this experience.
0 replies
15 months ago
Shocking Unprofessionalism from the Group Managing Director
I am extremely disappointed with the service I received from PRSS Guarding Services. Despite multiple attempts to resolve recurring issues, I was met with poor communication and repeated frustration. When I requested the necessary documents to cancel my contract due to their lack of professionalism, the Group Managing Director responded with "Wow, at last...". This was incredibly unprofessional and made it clear that they do not care about their customers or retaining relationships. Initially, our partnership began with promise, but it quickly deteriorated due to unresolved issues. Despite my requests for timely updates and effective communication, I consistently faced challenges with service delivery. Issues such as unexpected double debits and unexplained arrears were mishandled, leading to undue financial burden and inconvenience for my business. Moreover, concerns regarding the functionality of our security system, specifically the alarmingly short battery life and failure to notify us of power restoration, were not adequately addressed. These critical oversights raise significant concerns about the reliability of PRSS's services. Despite my efforts to engage constructively, including multiple emails seeking resolution, the responses from PRSS have been inadequate and at times unprofessional. The lack of accountability and proactive communication has only exacerbated the situation. My experience with PRSS Guarding Services has been deeply disappointing. As a business owner who values transparency and reliability, I can no longer justify continuing this partnership. I urge prospective clients to carefully consider these issues before engaging with PRSS Guarding Services.
0 replies
17 months ago
Worst vehicle purchase from Kilokor Motors
We purchased a bakkie from Kilokor Motors on 05/06/2024 and have been nothing but disappointed with the vehicle and the service we’ve received. From the start, the experience has been frustrating and filled with avoidable issues. Just four days after getting the bakkie (09/06/2024), we noticed a diesel leak. After back-and-forth communication, with the vehicle sitting at Kilokor’s repair center, we were initially told that the leak was “normal” and part of the vehicle’s design. Despite purchasing an extended warranty and maintenance plan, along with being assured the vehicle had passed inspection (we requested the inspection report but never received it), issues kept piling up. By 21/07/2024, we discovered the bakkie had a racing module, which we immediately reported. Between then and now, we’ve dealt with recurring issues: fuel leaks, a noisy air conditioner, exhaust issues, a back seal that doesn’t close, and more. The bakkie spent nearly a week (24/07/2024 - 01/08/2024) at Kilokor for repairs, yet the issues continued. On 05/08/2024, we reported another tank leak and further noise issues. While on holiday (08/08/2024), the gearbox began searching for gears, and the engine entered limp mode, limiting us to 80km/h—a severe inconvenience during travel. After handing the bakkie in on 19/08/2024, it remained there until 23/08/2024. The replacement part for the fuel leak only arrived a month later (17/09/2024), and we received the bakkie back on 21/09/2024. Meanwhile, we paid for the vehicle license, which has since expired, yet we haven’t received it to this day. Save yourself the trouble and choose a reputable dealer. We trusted Kilokor Motors and have regretted it every step of the way.
56 replies
19 months ago
No Customer service for paying tenants
My experience with Property Shop, particularly with Chantell, has been disappointing. Despite multiple attempts to contact her via email, she has consistently failed to respond to any of my inquiries or complaints. This lack of communication has been frustrating and unprofessional. It's concerning when a property agent does not prioritize client communication, as it reflects poorly on their commitment to customer service. I would advise potential clients to consider this before engaging with Property Shop, as responsiveness and attentiveness are crucial in the real estate industry.
0 replies
26 months ago
Labour Nexx take your money and then ghost you!
I used this company for a CCMA case which should've taken place on 18 October 2023. On the day of my case the advocate informed he will not be able to be present. CCMA dismissed the case as appropriate channels were not followed. On 26 October 2023 I followed up to ask if the rescission application has been done, as it was said that we only have 30 days to file this. Again, I followed up 10 November, 22 November, 24 November, 27 November, 7 December, 14 January and 9 February. After this many calls and Whatsapp follow ups etc. I still did not get any feedback. I paid for someone to assist me with an unfair dismissal; just to be let down! Very disgusted.
0 replies
36 months ago
RMA has the worst client service, and causes loss of work due to not co-operating and assisting their clients.
Our company has been trying to register with RMA for the past year. On 14/04/2023 we received the partial registration, and on 21/04/2023 we submitted the declarations, and to date are awaiting the person assisting us to provide the invoice for payment. Our letter of good standing now expires today, and we are not in good standing to work on the mine as we require a valid LOGS to perform our 24/7 operations. A one million rand contract down the drain, thanks to RMA.
53 replies
38 months ago
Terrible after sales service - Fourways
We purchased a cupboard in November from Leroy Merlin. Upon purchase, we needed 4 doors, but there was obly one in stock. We then asked for 3 to be ordered. A week later, we returned to the store, where the salesman informed us that they will have to manufacture the doors, as there is no stock available. We waited in store for more than 2 hours to do this process. Eventually we took off, and a few days later received the invoice with a ridiculous lead time. We acepted it and paid for the order. The same day we ordered the doors, we had to return to the store to ask for the fittings of the cupboard as they were missing. We also then paid for a call out for someone to come and assist with the building of the cupboard. Its now 3 months later, and we still don't have the cupboards assembled! This service is unacceptable! Then we had to go back because all fittings were not supplied. We wated nearly 2 months for the doors and paid for a call out to get the cupboard installed. We contacted Kandua, and they informed us the job is to small to come and do it. We then paid the R350 call out and to date we are still waiting!! This is disgusting service
53 replies
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13 (100%)