PS
Property Shop
Unclaimed Business
PS
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Real Estate
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBK
Brenda K
1 reviews | Active since Jan 2020
10 Sept 2024, 06:34
No Customer service for paying tenants
My experience with Property Shop, particularly with Chantell, has been disappointing. Despite multiple attempts to contact her via email, she has consistently failed to respond to any of my inquiries or complaints. This lack of communication has been frustrating and unprofessional. It's concerning when a property agent does not prioritize client communication, as it reflects poorly on their commitment to customer service. I would advise potential clients to consider this before engaging with Property Shop, as responsiveness and attentiveness are crucial in the real estate industry.
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Brenda K
1 reviews | Active since Jan 2020
10 Sept 2024, 06:34
No Customer service for paying tenants
My experience with Property Shop, particularly with Chantell, has been disappointing. Despite multiple attempts to contact her via email, she has consistently failed to respond to any of my inquiries or complaints. This lack of communication has been frustrating and unprofessional. It's concerning when a property agent does not prioritize client communication, as it reflects poorly on their commitment to customer service. I would advise potential clients to consider this before engaging with Property Shop, as responsiveness and attentiveness are crucial in the real estate industry.
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Natasja van den Berg
1 reviews | Active since Jan 2020
10 May 2017, 11:58
Be Very Vigilant!
<p>Please be very aware of this agency, their contract clauses only suit them and they DO NOT CARE about customer service at all!!!</p> <p>Once you in busniness with them they DO NOT care about you they just want your money!!</p> <p>Very Rude and blunt!</p> <p>I have never come accross a business like this, no care attitude againt tenants and Landlords!</p> <p>DO NOT rent trough this agency will be the best advise I would ever give anyone!</p> <p> </p>
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Natasja van den Berg
1 reviews | Active since Jan 2020
10 May 2017, 11:58
Be Very Vigilant!
<p>Please be very aware of this agency, their contract clauses only suit them and they DO NOT CARE about customer service at all!!!</p> <p>Once you in busniness with them they DO NOT care about you they just want your money!!</p> <p>Very Rude and blunt!</p> <p>I have never come accross a business like this, no care attitude againt tenants and Landlords!</p> <p>DO NOT rent trough this agency will be the best advise I would ever give anyone!</p> <p> </p>
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Replies (0)AF
Alessandro F
1 reviews | Active since Jan 2020
15 Dec 2016, 10:25
Tenant beware!
<p>The Company I work for rented a property in Woodhill, Pretoria, via Property Shop, where I lived from August 2013 to September 2016. Some aspects of the house were in need of attention, the carpets were stained, a door was cracked. Everything was duly reported, in writing, to Property Shop, but no improvement was carried out. Record of the communication exists and is available to Property Shop. At the time of leaving the house, Property Shop deducted the cost of repairing the door and cleaning the carpet from the deposit. Not only, they also surreptitiously deducted the amount of the last utility bill from the deposit, despite the well known arrangement in place whereby I was paying the utility bills directly to the landlord. Despite the repeated request of refund and explanation, Property Shop only returned the amount for the electricity bills, and did not have the decency to reply to my request for explanation. This was a corporate rental and I assume that Property Shop tried their cheap stunt in the knowledge that after expatriating from South Africa I would have no time nor the possibility to chase the extorted deposit. A despicable behaviour, a stain on the otherwise exceptional South African hospitality.</p>
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Alessandro F
1 reviews | Active since Jan 2020
15 Dec 2016, 10:25
Tenant beware!
<p>The Company I work for rented a property in Woodhill, Pretoria, via Property Shop, where I lived from August 2013 to September 2016. Some aspects of the house were in need of attention, the carpets were stained, a door was cracked. Everything was duly reported, in writing, to Property Shop, but no improvement was carried out. Record of the communication exists and is available to Property Shop. At the time of leaving the house, Property Shop deducted the cost of repairing the door and cleaning the carpet from the deposit. Not only, they also surreptitiously deducted the amount of the last utility bill from the deposit, despite the well known arrangement in place whereby I was paying the utility bills directly to the landlord. Despite the repeated request of refund and explanation, Property Shop only returned the amount for the electricity bills, and did not have the decency to reply to my request for explanation. This was a corporate rental and I assume that Property Shop tried their cheap stunt in the knowledge that after expatriating from South Africa I would have no time nor the possibility to chase the extorted deposit. A despicable behaviour, a stain on the otherwise exceptional South African hospitality.</p>
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Replies (0)WvdA
William van den Aardweg
1 reviews | Active since Jan 2020
12 Feb 2016, 10:40
Pathetic Service
I have been trying to view a property for 4 days now. <br> I called Margareth to organise a viewing and she told me she would get back to me. I received no reply, since then I SMS and / or phoned her every day to try organise the viewing. Each time I was told that she cannot contact the tenant. Now if the estate agent cannot contact the tenant for 4 days then there is definitely something wrong. I also never received a reply to any of the SMS's I sent her.<br> <br> To crown it all off I called Property Shop to complain and was told I have to complain directly to Margareth. So how will anything change if I complain to the person who I am complaining about. When I explained my complaint to her she treated my like a child, pathetic. She will receive no reprimand and continue with her terrible service. I do not understand that logic. <br> <br> I am very disappointing with the service I received I thought the whole point of an estate agent was to simplify the rental process instead I've decided not to even consider this apartment which was a firm favourite because the rental agent was horrible. I hope that the owner is aware that they have lost out on a possible rental because they chose Property Shop.
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William van den Aardweg
1 reviews | Active since Jan 2020
12 Feb 2016, 10:40
Pathetic Service
I have been trying to view a property for 4 days now. <br> I called Margareth to organise a viewing and she told me she would get back to me. I received no reply, since then I SMS and / or phoned her every day to try organise the viewing. Each time I was told that she cannot contact the tenant. Now if the estate agent cannot contact the tenant for 4 days then there is definitely something wrong. I also never received a reply to any of the SMS's I sent her.<br> <br> To crown it all off I called Property Shop to complain and was told I have to complain directly to Margareth. So how will anything change if I complain to the person who I am complaining about. When I explained my complaint to her she treated my like a child, pathetic. She will receive no reprimand and continue with her terrible service. I do not understand that logic. <br> <br> I am very disappointing with the service I received I thought the whole point of an estate agent was to simplify the rental process instead I've decided not to even consider this apartment which was a firm favourite because the rental agent was horrible. I hope that the owner is aware that they have lost out on a possible rental because they chose Property Shop.
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Replies (0)tP
thulisa P
1 reviews | Active since Jan 2020
1 Aug 2015, 13:27
bad service from agent
I was renting a two bedroom apartment since February and when it was raining outside water was coming in from the ceiling in my room, the bathroom and the kitchen. i laid a complain to the agency as it states from the lease agreement that a tenant should report any damages from the apartment and the landlord will fix them. so i have laid a complain, telling them how the water damages my stuff and for 3 months nothing was done. The agency kept on saying they will fix it every time i was reminding him. So since they could not follow their lease agreement i decided to move out of the apartment and now they are telling me i have to follow the lease agreement and pay a 4 month rent if i cannot find someone to take our the lease. no one wants to move to a place that is raining especially now that its winter.
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thulisa P
1 reviews | Active since Jan 2020
1 Aug 2015, 13:27
bad service from agent
I was renting a two bedroom apartment since February and when it was raining outside water was coming in from the ceiling in my room, the bathroom and the kitchen. i laid a complain to the agency as it states from the lease agreement that a tenant should report any damages from the apartment and the landlord will fix them. so i have laid a complain, telling them how the water damages my stuff and for 3 months nothing was done. The agency kept on saying they will fix it every time i was reminding him. So since they could not follow their lease agreement i decided to move out of the apartment and now they are telling me i have to follow the lease agreement and pay a 4 month rent if i cannot find someone to take our the lease. no one wants to move to a place that is raining especially now that its winter.
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Replies (0)AN
ANTONETTE N
1 reviews | Active since Jan 2020
31 Jul 2015, 10:15
SABOTAGE
I SIGNED A LEASE AGREEMENT FOR A YEAR WITH PROPERTY SHOP LAST YEAR TO COMMENCE NOVEMBER 2014. THE CONDITION OF THE FLAT WAS NOT 100% AND THEY PROMISED TO HAVE IT FIXED BEFORE I MOVED IN.. WELL THAT DIDNT HAPPEN, FROM WINDOWS WHICH DONT CLOSE PROPERLY TO DOORS WHICH DO NO FUNCTION TO TAPS THAT DONT FUNCTION etc, id fall hungry from listing the bad.<br> <br> after my first month just after i payed rent i realised there is no electricity bill sent to me so i sent them an email to enquire when i will receive it, this email by the way i sent on the 1st December 2014, till this day i did not get a response and yes i have phoned and been told they wil get get back to me.<br> <br> It is 31st July 2015, 7 months later after my enquiry and Property Shop have decided to send me an email that they are taking legal action against me for not paying my electricity bill of apparently R6897.32.. i mean hello, this is 7 grand.. and they threaten to take legal action. <br> <br> perhaps i dont know what im missing here but this is a definite reputation sabotage.<br> I am not to subdue to being preyed on as such, i will not be victim to incompetence.<br> <br> By the way Property shop, my door still isnt fixed and so are my kitchen pipes.
Helpful (0)
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ANTONETTE N
1 reviews | Active since Jan 2020
31 Jul 2015, 10:15
SABOTAGE
I SIGNED A LEASE AGREEMENT FOR A YEAR WITH PROPERTY SHOP LAST YEAR TO COMMENCE NOVEMBER 2014. THE CONDITION OF THE FLAT WAS NOT 100% AND THEY PROMISED TO HAVE IT FIXED BEFORE I MOVED IN.. WELL THAT DIDNT HAPPEN, FROM WINDOWS WHICH DONT CLOSE PROPERLY TO DOORS WHICH DO NO FUNCTION TO TAPS THAT DONT FUNCTION etc, id fall hungry from listing the bad.<br> <br> after my first month just after i payed rent i realised there is no electricity bill sent to me so i sent them an email to enquire when i will receive it, this email by the way i sent on the 1st December 2014, till this day i did not get a response and yes i have phoned and been told they wil get get back to me.<br> <br> It is 31st July 2015, 7 months later after my enquiry and Property Shop have decided to send me an email that they are taking legal action against me for not paying my electricity bill of apparently R6897.32.. i mean hello, this is 7 grand.. and they threaten to take legal action. <br> <br> perhaps i dont know what im missing here but this is a definite reputation sabotage.<br> I am not to subdue to being preyed on as such, i will not be victim to incompetence.<br> <br> By the way Property shop, my door still isnt fixed and so are my kitchen pipes.
0
Replies (0)SDT
STEL-MARI DU TOIT
1 reviews | Active since Jan 2020
23 Apr 2015, 11:10
Failure Rental Commission Refund
Since January 2015 Property Shop failed to refund me commission paid in advance.<br> Contact person 'dealing' with this enquiry is Chantell Fabricius. <br> The agent at Property Shop Sonja Kruger forwarded all enquires to Chantell Fabricius and also failed to guarantee finalization of the requested refund. After forwarding the calculation of commission paid in advance and insisting them via e-mail that refund is long time due, Property Shop ignored my request and did not . After numerous e-mails over a period of 4 months and ignoring my electronic requests I had to report them on Hello Peter as well as The Estate Agency Affairs Board (EAAB)<br> From the start all billing and monthly statements were incorrect. Property Shop lack professionalism in many ways. <br> In retrospect I would like to warn the public and future clients to reconsider and then again reconsider signing any contract with Property Shop. <br>
Helpful (0)
|Replies (0)SDT
STEL-MARI DU TOIT
1 reviews | Active since Jan 2020
23 Apr 2015, 11:10
Failure Rental Commission Refund
Since January 2015 Property Shop failed to refund me commission paid in advance.<br> Contact person 'dealing' with this enquiry is Chantell Fabricius. <br> The agent at Property Shop Sonja Kruger forwarded all enquires to Chantell Fabricius and also failed to guarantee finalization of the requested refund. After forwarding the calculation of commission paid in advance and insisting them via e-mail that refund is long time due, Property Shop ignored my request and did not . After numerous e-mails over a period of 4 months and ignoring my electronic requests I had to report them on Hello Peter as well as The Estate Agency Affairs Board (EAAB)<br> From the start all billing and monthly statements were incorrect. Property Shop lack professionalism in many ways. <br> In retrospect I would like to warn the public and future clients to reconsider and then again reconsider signing any contract with Property Shop. <br>
0
Replies (0)