To busy to help

I requested a quotation for house hold insurance, I was told on the 28th of May my quotation would be finalised on the 1st of June. A month later, after numerous calls, we receive an email asking for additional information. On one occasion when we called we were told that PSI are very busy and our quotation will be dealt with later- I find that a little rude!! Especially that other companies (After waiting a month for a quotation we asked other insurance companies for a qte) were able to give me a same day quotation. It was urgent for us to get insured as we wanted to put my new engagement ring under our house hold insurance and this was communicated to our consultant. Well I definitely know who not to deal with for urgent matters!! Wonder how long it would take to sort out an actual claim!