Pathetic customer service

Pathetic customer service received from the owner of PSN Lifestyle.

I purchased the PSN Lifestyle whey protein from Takealot. I have been a long time customer of this brand. I purchased 3 bags of the 1kg cream soda flavour and I contracted food poisoning from it. My toilet and I were the best of friends for 2 complete days. I wanted to return the products. Takealot however doesn't have a return policy on the product.

I contacted the business directly via email and I received this response on 07 March 2024 "Good morning Keegan

Please give me a call, 066*******

I have had numerous terrible complaints regarding this, the seller you baught from on TAKEALOT is not PSNLifestyle but seller Sold by Seller 29844182, they are selling **** PSN whey and causing massive brand damage. I have contacted TAKEALOT numerous times and have had no success in getting this seller to STOP."

I made telephonic contact with the owner and she advised me about her personal issues which was going on. I was very understanding about it and I even assisted her with reporting the person selling counterfeit products on takealot.

I advised her that I purchased 3 bags of her product and Takealot doesn't accept returns on it. So she said she will reimburse me the 3 bags.

I whatsapped her my details and address which she advised me to do. From 07 March 2024 till today 11 May 2024, I've been getting multiple excuses and eventually it led to my messages just being read and not responded to.