Their contract is misleading and they don't stick to it

They are not sincere with their contracting and really don't know what they are doing.

I have rented a vehicle from them on the 20th of December 2019. According to their contract, in an event of an accident, there is no excess payable. Right before I rented the vehicle, we went through 6 or 7 dents and scratches on the vehicle, which I presume it was in an accident but never fixed. So I happened to scratch the front bumper and the light dislocated so they are refusing with my deposit.

1) Since the Vehicle is rented without excess waiver required during a time of an accident, in an instance where the incident like the one I had with no third party involved is deemed my delictual liability and the insurance would be using their own assessors - I have advised them that I need an assessment so that I can make a payment arrangement after assessments were made. There are no provisions regarding the withholding of my Deposit in such an event and the company has no authority to withhold my deposit under this particular understanding as the CPA have me protected on this but they still went ahead and withheld my deposit and today it's 27 December.

2) Secondly, there have been notably more than 6 dents and scratches on the vehicle which were recorded with Simon present which definitely came from a previous accident and a different client and I don't know of any assessment that can exclude such instances, making it difficult for a specific quote to be addressed to me individually.

3) Thirdly, they promised to get back with feedback regarding a way forward by 23 December and today is the 27th of December and there is no feedback.

The deposit was for fuel purposes and I returned the vehicle with full tank and they are not willing to pay back the deposit. However , this is not the first time something like this had happened. Whenever I rent a car with them I don't get my deposit in time and they will have unnecessary excuses always. Which means, they want to always capitalise on Clint's deposits. You would be wasting your time renting a vehicle with them.