PATHETIC / NO SERVICE BY THE PSA

A few years ago I required assistance from PSA in an unfair labor situation. The guy they send was late for my appointment rushing from his previous appointment. He did not have much time for me as he was on his way to another appointment. After the session I was called by the manager who had a bad reputation of terrorizing the staff up to the point that more than five left and the unit had to get ICAS sessions for the whole year. The manager wanted me to sign documentation, which I knew was unfair. When I contacted the PSA their was nobody to assist me. I was forced to sign the document an hour before I went on leave and could not launch an appeal, with my boss laughing at me. I lost two days salary, with the PSA nowhere in site. The situation with the manager was so bad that the person's services was ended. Last week when I tried to contact the PSA again with a problem the phones were just ringing. I tried again with the same effect. When Celia O' Reilly was still with the PSA, I got fantastic service, but after that the PSA was like a dog with great bark, but no teeth. I decided to resign and joint another union.