CW
Charles W
Active since Aug 2016
23
Reviews
0
Industries
Reviews
23 reviews28 months ago
PATHETIC SERVICE BY GEMS CHRONIC DISPENSING UNIT
During December 2023 I received 4 of the 5 items of my chronic medication. GEMS acknowledged receipt of my enquiry into this and undertook to investigate, but have not come back to me up till now. Today when I received my chronic medication, only 3 items were included. This means that it is the second month that I have not received one specific item of my chronic medication. This has been on ongoing problem with GEMS chronic, and they just do not care. If you do not address it this way you get no assistance from GEMS.
53 replies
33 months ago
PATHETIC SERVICES BY GEMS CHRONIC SERVICES
GEMS has a habit of not providing all your medication and then consider it as being issued. Last week I only got three of the five prescribed as chronic. On of the medication not issued is blood pressure tablets that I have been using for years. They do that with every six months cycle. What they do not realise, is that it is chronic medication prescribed by qualified doctors / specialists.
180 replies
47 months ago
Bad service by Trade Auctioneers in George
My parents approached Traders Auctioneers in George at the end of 2021 to sell some of their furniture, of which most have been sold and the money received. Then on 24 January 2022 one of Traders Auctioneers' staff came to collect a fridge, stove and an aluminium ladder from my parents' house. Up till today, every time I enquire via the father (Fanie) or son (Wayne's) cellphone, they promised me that they will provide me with an updated spreadsheet of the last 3 items, which they not done. At this stage we do not know if the 3 items have been sold or have gone missing.
0 replies
50 months ago
BAD SERVICE BY GEMS
I attended George Medi-Clinic on 25 December 2021 not feeling well for days, due to the fact that no doctor could see me 24 December 2021. I was diagnosed with sinus infection. Just after Christmas both my parents were diagnosed with COVID while I visited them in George. Since I already had to pay the account for the visit to George Med-Clinic myself, with my benefits exhausted, I went directly to the walk in facility of Pathcare for a COVID test, BEING IN THE SAME HOUSE WITH BOTH PARENTS WHO TESTED COVID POSITIVE. I had to pay R500.00 for this test as it was holiday time, and I could not afford to pay another R850.00 for going to George Medi-Clinic. The next day I was informed that I was COVID positive. Now GEMS do not want to refund me for the R500.00 as they require a further motivation or reports. What more do they want that this information. They always all the tricks in the book, not to pay.
159 replies
51 months ago
Bad service by bus driver from Golden Arrow Bus Service
On Friday afternoon, 18 February 2022, after 14:30 a bus arrived after being 15 minutes late. This is becoming a trend with Golden Arrow Bus Services that busses are late on a regular basis. After being 15 minutes late the bus only loaded about 10 passengers the door was closed and left, despite being late and more than 30 passengers waiting. The passengers were very upset about this. Then the next bus left after being overloaded. Along the way from Cape town to Bellville terminus via Voortrekker Road, the driver kept on loading more passengers despite the bus already being full with people standing in the passage. When the people complaint about him taking in more people, he switched off the bus on 3 occasions and waited. Take note that it was hot on Friday, the bus was full, there are a lot of obese people on the bus, a pregnant woman standing in the passage, a young boy with asthma battling to breath, people battling to get out when they wanted to get off with the bus being overloaded hurting other passengers with there luggage, anything form groceries, parcels to backpacks, a woman with a baby and two small children. Then a passenger got on the bus who did not have the right ticket for the route, and refused to get off the bus. Then the driver of the overloaded bus switched off the bus again for fourth time. After the driver fighting with this passenger, the other passengers offered to pay for the ticket amounting to R13.00. After the ticket was paid the driver still wanted to stop at the nearest police station to have this passenger arrested. We are now talking of a bus ride on a heated day in an overloaded bus lasting for more than two hours. Many days there are three busses on this route following each other, but this day not. I understand that passengers wants to get home, but do this have to be done with overloaded busses at the expense of passenger safety. many of the bus drivers of Golden Arrow have a lot of attitude, are many time very arrogant and rude to passengers. I know the management of Golden Arrow is going to do nothing about this complaint, but I want to put on record that this was the way Metrorail's downfall came. Trains were very late and many times did not arrive, until the service totally collapsed. If Golden Arrow knows that they have to make provision for the collapsed train service passengers and people that do not want to travel by taxi, why are there busses late on many occasions or why are there not enough busses.
0 replies
56 months ago
Skelm services by DSTV/ MULTICHOICE
On about 14 August 2021 the harddrive of my DSTV EPLORA decorder packed up just more than 3 years from when I bought it. Because I like recording serieses I bought another Explora decorder. Nobody at Tafelberg Furnishers nor at Multichoice mentioneed an amount of R105 to be able to record anything. I was on the phone for than an hour to register the new Explora decoder and remove the old one. I have always been under the impression that for my purpuses I would rather by the Explora, rather than the basic decoder. During my more than hour conversation with the agent from Multichoice I chose the Compact Plus package amounting to R539 per month. I was never advised about the R105 for recording and paucing functions. I think this is really skel
53 replies
59 months ago
Bad / uncaring service from GEMS
It is now for months that I am battling with GEMS to get part of my chronic medication. Every months since December 2020 they do not have the medication, then if you threaten them they quickly find some and the next month they do not have it in stock again. One months I could get it at local pharmacy and had to pay an extensive levy. How can GEMS not have this medication for months, whilst every other pharmacy has it in stock. We need to find a solution for this ongoing problem as they just do not care.
53 replies
61 months ago
PATHETIC / NO SERVICE BY THE PSA
A few years ago I required assistance from PSA in an unfair labor situation. The guy they send was late for my appointment rushing from his previous appointment. He did not have much time for me as he was on his way to another appointment. After the session I was called by the manager who had a bad reputation of terrorizing the staff up to the point that more than five left and the unit had to get ICAS sessions for the whole year. The manager wanted me to sign documentation, which I knew was unfair. When I contacted the PSA their was nobody to assist me. I was forced to sign the document an hour before I went on leave and could not launch an appeal, with my boss laughing at me. I lost two days salary, with the PSA nowhere in site. The situation with the manager was so bad that the person's services was ended. Last week when I tried to contact the PSA again with a problem the phones were just ringing. I tried again with the same effect. When Celia O' Reilly was still with the PSA, I got fantastic service, but after that the PSA was like a dog with great bark, but no teeth. I decided to resign and joint another union.
0 replies
65 months ago
Unacceptable service at ABSA
On Friday 4 December 2020 I could not deposit money at the auto bank at ABSA Tyger Valley. I then had to deposit the money at the teller inside the bank after standing in a cue. ABSA did not even offer to charge less banking costs, not realizing that I know the cost is higher to deposit money inside that at the auto bank. After I enquired about the banking charges, I was promised by some manager that the bank will reverse the charges, but I note that R6,00 was charged. I am not sure if the problem has been solved and if they will really charge less. I was also informed that the problem with not being able to deposit money at the auto bank has been coming on for days and that they are waiting for it to dealt with. We are now talking about the end of the month. For days I can also not transfer money between accounts due to system problems. Why do I have an account at ABSA since if they cannot provide a proper service. Are all banks like this?
56 replies
66 months ago
Ongoing pathetic servic by GEMS FOR 20+ YEARS
I was called by someone from GEMS chronic dispension unit to inform me that they do not have my Aropax chronic medication in store, nor the generic. I was told to get it from a pharmacy. When I went to the pharmacy it could not be issued as the chronic dispensing unit has booked it out. I do not know what to say as I have been using the medication for more than 20 years and had numerous problems with obtaining all my chronic medication on numerous occassios. I am not talking about headache tablets, but medication prescribed by specialist for my health. Every time you are on the phone during office, being put through from pillar to post, with nobody really worried about the problem.
280 replies
Review Distribution
5 Star
1 (4.3478260869565215%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.3478260869565215%)
1 Star
21 (91.30434782608695%)