pulse tiles
1.5|8 reviews
CW
Cheri W
1 reviews | Active since Member
01 Dec 2020, 10:42
Pulse tiles = defective product and poor customer service
We are DISGUSTED by the after sales experience we received from this company, not only was their product defective, they treated us like liars to avoid having to reimburse us for their defective product. After confirming with the sales assistant that the mosaics we were interested in could be used for the shower, we purchased their mosaics and the mosaic cement from Pulse. Hardly 2 weeks had passed following installation of the mosaics that we noticed almost 40% of the mosaics had started turning from silver to black. After contacting the store, they sent an assessor to verify our claims. For each implausible suggestion the assessors made , we were able to refute their illogical explanations. Furthermore their customer service representative does not bother to feedback even after chasing up with them for a week. If you want to truly know if its worth dealing with a company its by their after sales support and if they * treat their customers fairly *. Pulse does not live up to this.
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Replies (112)pulse tiles's replyOfficial
23 Dec 2020, 13:26We pride ourselves on our product range and our customer service. We have tested the product and can confidently say that it is not defective. It appears that the mosaic was applied directly onto a waterproofed area before it was properly cured, which has caused the mosaic to discolour.
Best regards,
pulse tiles's reply23 Dec 2020, 13:26
Official
We pride ourselves on our product range and our customer service. We have tested the product and can confidently say that it is not defective. It appears that the mosaic was applied directly onto a waterproofed area before it was properly cured, which has caused the mosaic to discolour.
Best regards,
CW
Cheri W's updateReviewer Update
24 Dec 2020, 13:49Your testing is invalid as it was not performed on the batch of mosaics we bought, which we offered to give to the "consultant", so your test result is invalid. We tested this on another section and the same thing happened on a non- waterproofed surface, so your explanation is invalid. It is very evident on the remaining defective product we got from pulse that the back of the mosaics are not coated properly and this is what most likely causes the mosaics to discolor when coming into contact with the tile adhesive supplied. These images was sent to you to show you the poor quality of the product. You may not believe your customer and want to put all the blame on them , in order to not take ownership of this issue. Disappointing
CW
Cheri W's update24 Dec 2020, 13:49
Reviewer Update
Your testing is invalid as it was not performed on the batch of mosaics we bought, which we offered to give to the "consultant", so your test result is invalid. We tested this on another section and the same thing happened on a non- waterproofed surface, so your explanation is invalid. It is very evident on the remaining defective product we got from pulse that the back of the mosaics are not coated properly and this is what most likely causes the mosaics to discolor when coming into contact with the tile adhesive supplied. These images was sent to you to show you the poor quality of the product. You may not believe your customer and want to put all the blame on them , in order to not take ownership of this issue. Disappointing