Booksy app useless - Pure Gem Nails awful service and unethical practices

I received very bad service from this business. Whilst the lady was doing my nails I pointed out that there were bubbles between my nail bed and the tip. I asked her twice to remove it. She ignored me. Less than 12 hours later nails lifted from the bed. I messaged her to please refund or fix nails. She simply blocked me. I had booked via the Booksy app and the salon simply blocked me on the app so I am unable to review. This is appalling and extremely dishonest. I caution anyone wanting to make use of this salon. Arrogant and unethical. Poor service and a total waste of money and time. My friend also had her nails done after me and they also look terrible. Worst salon I have ever been to. Disgusted by their attitude toward clients.