Puritech Water Treatment
Verified Business
Puritech Water Treatment
Verified Business
19 Reviews (last 12 months)
Responds in 2147 hours 11 min
AI Review Summary
Based on recent customer reviews, Puritech Water Treatment receives strong praise for its friendly, responsive sales consultants, with staff members like Christina, Kyle, and Zing frequently highlighted for going above and beyond, even outside business hours. Installation quality is often described as professional and efficient. However, a recurring pattern of negative experiences involves after-sales support failures, including unresolved faulty product claims, unreturned equipment, ignored communications, and reluctance to honor refunds or warranties. Customers outside Gauteng report additional frustration with logistics and accountability.
Performance(last 12 months):
0Trustindex Rating
#7Ranked In Utilities
2147h 11mReply Time
50 NPSVery Likely
Replied to 75% of negative reviews
Reply time on negative reviews: 2837 hours 59 min
TrustIndex
0
Ranking
#7
in Utilities
Avg Reply
2147h 11m
NPS Score
50
Recommended: Very Likely
Replied to 75% of negative reviews
Reply time on negative reviews: 2837 hours 59 min
Review Distribution
4.1|19 Reviews
May '25 - Apr '26
5(82.4%)
4(5.9%)
3(0%)
2(0%)
1(11.8%)
5(82.4%)
4(5.9%)
3(0%)
2(0%)
1(11.8%)
Frequently Asked Questions About Puritech Water Treatment
Based on recent customer reviews, Puritech Water Treatment receives strong praise for its friendly, responsive sales consultants, with staff members like Christina, Kyle, and Zing frequently highlighted for going above and beyond, even outside business hours. Installation quality is often described as professional and efficient. However, a recurring pattern of negative experiences involves after-sales support failures, including unresolved faulty product claims, unreturned equipment, ignored communications, and reluctance to honor refunds or warranties. Customers outside Gauteng report additional frustration with logistics and accountability.
Puritech Water Treatment has a TrustIndex of 0 out of 10 on Hellopeter, based on 19 reviews in the last 12 months. They reply to 75% of negative reviews, typically within 2837 hours 59 min. Hellopeter has tracked Puritech Water Treatment across 63 total reviews. How is the TrustIndex calculated? →
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceD
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Grouchy G
1 reviews | Active since Jan 2020
12 Dec 2025, 11:06
Puritech — Professional, affordable, and well executed
I sourced quotations from six different vendors for an under-counter RO system upgrade, and Puritech stood out as the most affordable and professional option. From the outset, Zing was responsive, patient, and thorough in answering my technical questions. As the scope evolved, the quotations were adapted clearly and transparently, which helped me make informed decisions without pressure. I also appreciated the willingness to consult with technicians when questions became more technical. The installation itself was handled by Kylan, and the work was done neatly, professionally, and efficiently. After checking the final configuration, I can confirm that the UV unit was installed as the final stage before the tap, with the UF membrane positioned immediately before it — a best-practice setup. After a few flushes, the water quality and taste were noticeably improved. Overall, I’m very satisfied with both the process and the outcome. Puritech delivered good value, clear communication, and solid workmanship. I would recommend them to anyone looking for a reliable and cost-effective water filtration solution.
Helpful (0)
|Replies (0)GG
Grouchy G
1 reviews | Active since Jan 2020
12 Dec 2025, 11:06
Puritech — Professional, affordable, and well executed
I sourced quotations from six different vendors for an under-counter RO system upgrade, and Puritech stood out as the most affordable and professional option. From the outset, Zing was responsive, patient, and thorough in answering my technical questions. As the scope evolved, the quotations were adapted clearly and transparently, which helped me make informed decisions without pressure. I also appreciated the willingness to consult with technicians when questions became more technical. The installation itself was handled by Kylan, and the work was done neatly, professionally, and efficiently. After checking the final configuration, I can confirm that the UV unit was installed as the final stage before the tap, with the UF membrane positioned immediately before it — a best-practice setup. After a few flushes, the water quality and taste were noticeably improved. Overall, I’m very satisfied with both the process and the outcome. Puritech delivered good value, clear communication, and solid workmanship. I would recommend them to anyone looking for a reliable and cost-effective water filtration solution.
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Replies (0)LV
Lesley V
1 reviews | Active since Jan 2020
3 Dec 2025, 08:29
Puritech Sucks
We bought a purification system, the membrane was faulty, they are refusing to reimburse the faulty membrane. We are in the Free State and cannot get the machine back to them. They will not be getting my business again
Helpful (0)
|Replies (0)LV
Lesley V
1 reviews | Active since Jan 2020
3 Dec 2025, 08:29
Puritech Sucks
We bought a purification system, the membrane was faulty, they are refusing to reimburse the faulty membrane. We are in the Free State and cannot get the machine back to them. They will not be getting my business again
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Replies (0)HD
Hannes D
1 reviews | Active since Jan 2020
24 Oct 2025, 15:46
I’m very satisfied
The service was excellent. Everyone is very helpful. The technicians that came to my house did an amazing job. Everything is of good quality and standard. Work was done and I can really recommend them. Kylan and Tshepo was very professional as technicians they do an excellent job
Helpful (0)
|Replies (0)HD
Hannes D
1 reviews | Active since Jan 2020
24 Oct 2025, 15:46
I’m very satisfied
The service was excellent. Everyone is very helpful. The technicians that came to my house did an amazing job. Everything is of good quality and standard. Work was done and I can really recommend them. Kylan and Tshepo was very professional as technicians they do an excellent job
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Naythen S
1 reviews | Active since Jan 2020
10 Oct 2025, 07:08
Top service!
Christina is always on the ball. May it be a day in advance where we order material or on the spot she's always there to help and quick as well. Also when called she's there! Your service is always appreciated Chris! Top sales lady👌
Helpful (0)
|Replies (0)NS
Naythen S
1 reviews | Active since Jan 2020
10 Oct 2025, 07:08
Top service!
Christina is always on the ball. May it be a day in advance where we order material or on the spot she's always there to help and quick as well. Also when called she's there! Your service is always appreciated Chris! Top sales lady👌
0
Replies (0)GS
Gerhard S
1 reviews | Active since Jan 2020
3 Oct 2025, 19:10
World class customer service experience from Puritech
Excellent post sales customer service from Christina and the friendly warehouse staff when I collected spare parts earlier today. A quotation was sent within minutes of my telephonic enquiry and the same quick response this morning when I collected the parts. World class customer service - please keep it up!
Helpful (0)
|Replies (0)GS
Gerhard S
1 reviews | Active since Jan 2020
3 Oct 2025, 19:10
World class customer service experience from Puritech
Excellent post sales customer service from Christina and the friendly warehouse staff when I collected spare parts earlier today. A quotation was sent within minutes of my telephonic enquiry and the same quick response this morning when I collected the parts. World class customer service - please keep it up!
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Replies (0)