INCOMPETENT AND DONT CARE ATTITUDE

I ordered and paid for a copy of my academic record through this service provider. The student number on the record was incorrect and they are taking no responsibility whatsoever for this error, blaming the University for the error and doing absolutely nothing to attempt to rectify other than sending ONE email. You pay this service provider yet they refuse to refund you for their mistakes. I needed this record for a job application which application closed 31 August. Its been 13 days and I STILL havent received the amended record. Thanks to Purq I missed this job opportunity. They also couldnt be bothered to reply to emails.