I need my money back

Good day,

I'm writing to express my disappointment and frustration regarding an incident involving your driver, Mr. Maleka (driver ID 762095), who operates bus no. 2518 on the 5am route from Toitskraal to Marabastad.

This morning, I gave him R70 to purchase two tickets: one for Senotlelo and another for Pretoria. However, he gave me R4 in change and provided two Senotlelo tickets. When I approached him to rectify the mistake, he insisted that I had given him R50 and claimed I only asked for two Senotlelo tickets. Despite a passenger confirming that I had asked for one Senotlelo and one Pretoria ticket, he made me pay for another Pretoria ticket. In doing so, he effectively stole R20 from me and forced me to incur additional expense.

I request that you review the CCTV footage from the bus camera to verify my account. This will help resolve the dispute and ensure that your drivers are held accountable for their actions.

As I'm already struggling financially, this experience has left me feeling frustrated and disappointed. I'm concerned that such incidents reflect poorly on Puncto's commitment to serving its customers, particularly the most vulnerable.

I'd appreciate it if you could look into this matter and take necessary actions to address Mr. Maleka's behavior.

Sincerely, Kekana J