JK
Judas K
Active since Feb 2025
11
Reviews
0
Industries
Reviews
11 reviews1 month ago
I need my money back
Dear Putco Team, I'm writing to express my extreme dissatisfaction with my complaint about the incident with driver Mr. Maleka was handled. I've been waiting for feedback since February 25th, and I'm frustrated that despite your claims of sending CCTV footage for review, I've heard nothing. It appears that Putco prioritizes protecting its drivers over addressing customer grievances. I demand a full refund for the Pretoria ticket I was forced to buy and the Senotlelo ticket purchased by mistake. I also expect a thorough investigation into Mr. Maleka's conduct. Additionally, I spoke with Sthembiso Mahlangu, who promised to get back to me, but he no longer responds to my follow-up emails. Your driver left me stressed and anxious about getting money for my return trip, which affected my interview performance. If I'm not satisfied with your response, I'll escalate this to the CEO's office, the transport ombudsman, and social media. I'm not letting this go. I need my money back. Sincerely, Kekana J
0 replies
2 months ago
I need my money back
Good day, I'm writing to express my disappointment and frustration regarding an incident involving your driver, Mr. Maleka (driver ID 762095), who operates bus no. 2518 on the 5am route from Toitskraal to Marabastad. This morning, I gave him R70 to purchase two tickets: one for Senotlelo and another for Pretoria. However, he gave me R4 in change and provided two Senotlelo tickets. When I approached him to rectify the mistake, he insisted that I had given him R50 and claimed I only asked for two Senotlelo tickets. Despite a passenger confirming that I had asked for one Senotlelo and one Pretoria ticket, he made me pay for another Pretoria ticket. In doing so, he effectively stole R20 from me and forced me to incur additional expense. I request that you review the CCTV footage from the bus camera to verify my account. This will help resolve the dispute and ensure that your drivers are held accountable for their actions. As I'm already struggling financially, this experience has left me feeling frustrated and disappointed. I'm concerned that such incidents reflect poorly on Puncto's commitment to serving its customers, particularly the most vulnerable. I'd appreciate it if you could look into this matter and take necessary actions to address Mr. Maleka's behavior. Sincerely, Kekana J
0 replies
3 months ago
We want to remove our signatory asap.
We are trying to remove a signatory from our Storkvel account, but we're having trouble reaching him. It's frustrating that FNB's process doesn't allow us to remove a signatory without their involvement. If our signatory resigned from our Storkvel and want nothing from our Storkvel. What must we do?
109 replies
9 months ago
Faulty Charging Port on Honor Phone (Purchased in March)
I'm extremely disappointed with my Honor phone, which I purchased in March this year. Within 6 months of use, the charging port has stopped working altogether. As a loyal supporter of the Honor brand, I expected better quality and durability.
0 replies
13 months ago
Re: Complaint Against Bus Driver Gumbi,
Dear Putco Re: Complaint Against Bus Driver Gumbi, I am writing to express my deep disappointment and frustration with the service provided by one of your bus drivers, Gumbi, who operates on the Marabastad (04h00 am) to Rathoke (02h50 pm) route. The driver's behavior and actions have been consistently unacceptable, and I hope that you will take immediate action to address these issues. The specific incidents and behaviors that I would like to bring to your attention include: 1. *Passing passengers at bus stops*: The driver frequently passes passengers waiting at designated bus stops, forcing them to wait for the next bus or seek alternative transportation. 2. *Rude and disrespectful behavior*: The driver is often rude and dismissive towards passengers, failing to provide basic courtesy or respect. 3. *Irregular arrival times*: The driver consistently arrives at bus stations early, rather than adhering to the scheduled arrival times. This has caused inconvenience to passengers who have planned their schedules around the expected arrival times. 4. *Failure to offload passengers at desired bus stations*: The driver has refused to stop at designated bus stations, forcing passengers to travel to alternative stops or seek other transportation. 5. *Preferential treatment of teachers*: The driver appears to prioritize transporting teachers over ordinary passengers, often waiting for teachers at bus stops while refusing to wait for other passengers. 6. *Refusal to transport ordinary passengers to certain villages*: The driver has refused to transport ordinary passengers to certain villages unless a teacher is also traveling to that destination. These incidents demonstrate a clear disregard for the needs and well-being of passengers, and I urge you to take immediate action to address these issues. I request that you: - Investigate these incidents and take disciplinary action against the driver if necessary - Provide additional training to the driver on customer service, respect, and adherence to scheduled arrival times - Ensure that the driver understands and complies with the company's policies and procedures regarding passenger transportation I hope that you will take my complaint seriously and take prompt action to address these issues. I look forward to hearing from you soon. Sincerely, JudasKekana
0 replies
13 months ago
You hired Rude driver
Good day Putco You hired a rude driver who insult and pass passengers from Molapomogale, Makometsane, Senotlelo to Rathoke/Matlerekeng Village, he claimed that the bus only allowed to load Teachers, he doesn't respect passengers, he doesn't have time to depart at Rathoke/Matlerekeng Village anytime he wish, no accurate time to depart, sometimes 14h00 pm, 13h00pm, 15h00pm, he leave passengers in the middle of nowhere as long there's no teachers in the bus he doesn't care about other passengers, passengers must walk 2 km to their desired bus stop because their driver refuse to take them to desired location. Some of your passengers are using taxi because your driver pass their bus stop without valid reason. I don't know the name of the driver part his starting point is Marabastad 05h00 am, he depart Rathoke 15h00pm
0 replies
13 months ago
You hired Rude driver, now passengers suffer.
Good Putco Management Your driver pass passengers from Molapomogale, Makometsane, Senotleno to Moutse West, since the beginning of this year, He doesn't even take them to their desired bus stop reason being the bus is only allowed to load Teachers only, He is also rude towards passengers, he insult passengers each and everyday. Passengers must walk 2 km to their bus stop because your driver refuse to take them there. Even local passengers are not allowed to take your bus because your driver pass them. I don't know the name of the driver but he is yellow bone one, his starting destination is Marabastad 05h00 later Rathoke 15h00pm
0 replies
14 months ago
Thank you so much for your exceptional service!
"Thank you so much for your exceptional service! Your help and expertise made a huge difference, and I truly appreciate your efforts." Especially Gugu Mthembu and Refiloe Ndlela.
56 replies
14 months ago
YOUR SERVICE ARE VERY POOR.
Am not happy with the service of FNB, dishonesty from their teller is what I experienced. On 25th of February 2025 I went to their Greenstone branch, the teller who helped me insisted that I must take one of their funeral policies, I refused, she then insisted again a 5 gig data + R60 airtime + 25 SMS, then it will require me to pay R85 per month I agreed on that. I only find out now that they only gave me 1 gig data not 5 gig data as promised. I need my money back, I no longer need your data, you were dishonest with me as your client, you did not fulfil as you promised but ****med me. Their staff doesn't know no means no, their insist are like forcing Your tellers must know that no means no, they must not force us to take one of your packages, they are dishonest with us because they need commissions. 2. Your system is always offline, Our Storkvel members can't accept the invitation that we via app, the system is always on maintenance. 3. We wanted to remove one of our Storkvel members at the Marble Hall branch last year, one of your staff told us we would make an appointment first, why would we make an appointment first but when we opened an account we did not make an appointment. Worst part that day we spend R500 to hire a car to take us to your branch.
53 replies
14 months ago
Truworths you really ****med me
This is the most retail ****mer of all time, when I opened their account I asked them to pay premium on 10th of each month, they agreed. Then they moved my premium pay date to first day of the month, my account started to accumulate large amount of arrears, I went to their store and even requested their consultants over the phone to move premium pay day but I also failed. Last month I sent them the email to asked them to move premium pay day to 15th of each month and reduce the balance I owe to them. The agreed to move premium pay day to 15th, they said they'll get back to me regarding balance discounts. Now I received their statements telling me to pay on 4th not 15th. One of the reason why their store staff and consultants refuse to move my premium pay day was their policy does not allow them to move premium pay day. Their policy only suit them but not us their customers. I want them to reduce the arrears that was accumulated in ******* way. Last time the set they will investigate my issues then get back to me, that's was PR stunt, nothing positive came out of it. Reduce that arrears you accumulated in inhuman way.
0 replies
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