PL
Putco Larimar Group
Unclaimed Business
PL
Putco Larimar Group
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#23
in Transportation & Logistics
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Putco Larimar Group
Putco Larimar Group has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Putco Larimar Group across 14 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJK
Judas K
1 reviews | Active since Jan 2020
16 Mar 2026, 21:20
I need my money back
Dear Putco Team, I'm writing to express my extreme dissatisfaction with my complaint about the incident with driver Mr. Maleka was handled. I've been waiting for feedback since February 25th, and I'm frustrated that despite your claims of sending CCTV footage for review, I've heard nothing. It appears that Putco prioritizes protecting its drivers over addressing customer grievances. I demand a full refund for the Pretoria ticket I was forced to buy and the Senotlelo ticket purchased by mistake. I also expect a thorough investigation into Mr. Maleka's conduct. Additionally, I spoke with Sthembiso Mahlangu, who promised to get back to me, but he no longer responds to my follow-up emails. Your driver left me stressed and anxious about getting money for my return trip, which affected my interview performance. If I'm not satisfied with your response, I'll escalate this to the CEO's office, the transport ombudsman, and social media. I'm not letting this go. I need my money back. Sincerely, Kekana J
Helpful (0)
|Replies (0)JK
Judas K
1 reviews | Active since Jan 2020
16 Mar 2026, 21:20
I need my money back
Dear Putco Team, I'm writing to express my extreme dissatisfaction with my complaint about the incident with driver Mr. Maleka was handled. I've been waiting for feedback since February 25th, and I'm frustrated that despite your claims of sending CCTV footage for review, I've heard nothing. It appears that Putco prioritizes protecting its drivers over addressing customer grievances. I demand a full refund for the Pretoria ticket I was forced to buy and the Senotlelo ticket purchased by mistake. I also expect a thorough investigation into Mr. Maleka's conduct. Additionally, I spoke with Sthembiso Mahlangu, who promised to get back to me, but he no longer responds to my follow-up emails. Your driver left me stressed and anxious about getting money for my return trip, which affected my interview performance. If I'm not satisfied with your response, I'll escalate this to the CEO's office, the transport ombudsman, and social media. I'm not letting this go. I need my money back. Sincerely, Kekana J
0
Replies (0)JK
Judas K
1 reviews | Active since Jan 2020
25 Feb 2026, 06:08
I need my money back
Good day, I'm writing to express my disappointment and frustration regarding an incident involving your driver, Mr. Maleka (driver ID 762095), who operates bus no. 2518 on the 5am route from Toitskraal to Marabastad. This morning, I gave him R70 to purchase two tickets: one for Senotlelo and another for Pretoria. However, he gave me R4 in change and provided two Senotlelo tickets. When I approached him to rectify the mistake, he insisted that I had given him R50 and claimed I only asked for two Senotlelo tickets. Despite a passenger confirming that I had asked for one Senotlelo and one Pretoria ticket, he made me pay for another Pretoria ticket. In doing so, he effectively stole R20 from me and forced me to incur additional expense. I request that you review the CCTV footage from the bus camera to verify my account. This will help resolve the dispute and ensure that your drivers are held accountable for their actions. As I'm already struggling financially, this experience has left me feeling frustrated and disappointed. I'm concerned that such incidents reflect poorly on Puncto's commitment to serving its customers, particularly the most vulnerable. I'd appreciate it if you could look into this matter and take necessary actions to address Mr. Maleka's behavior. Sincerely, Kekana J
Helpful (0)
|Replies (0)JK
Judas K
1 reviews | Active since Jan 2020
25 Feb 2026, 06:08
I need my money back
Good day, I'm writing to express my disappointment and frustration regarding an incident involving your driver, Mr. Maleka (driver ID 762095), who operates bus no. 2518 on the 5am route from Toitskraal to Marabastad. This morning, I gave him R70 to purchase two tickets: one for Senotlelo and another for Pretoria. However, he gave me R4 in change and provided two Senotlelo tickets. When I approached him to rectify the mistake, he insisted that I had given him R50 and claimed I only asked for two Senotlelo tickets. Despite a passenger confirming that I had asked for one Senotlelo and one Pretoria ticket, he made me pay for another Pretoria ticket. In doing so, he effectively stole R20 from me and forced me to incur additional expense. I request that you review the CCTV footage from the bus camera to verify my account. This will help resolve the dispute and ensure that your drivers are held accountable for their actions. As I'm already struggling financially, this experience has left me feeling frustrated and disappointed. I'm concerned that such incidents reflect poorly on Puncto's commitment to serving its customers, particularly the most vulnerable. I'd appreciate it if you could look into this matter and take necessary actions to address Mr. Maleka's behavior. Sincerely, Kekana J
0
Replies (0)RL
ROCHELLE L
1 reviews | Active since Jan 2020
30 Jul 2025, 08:05
Poor customer service
I purchased 10 trips for my son to go to school but apparently loaded the wrong zone. I tried making contact with Putco even left a note on their website but never heard anything back from them.
Helpful (0)
|Replies (0)RL
ROCHELLE L
1 reviews | Active since Jan 2020
30 Jul 2025, 08:05
Poor customer service
I purchased 10 trips for my son to go to school but apparently loaded the wrong zone. I tried making contact with Putco even left a note on their website but never heard anything back from them.
0
Replies (0)JK
Judas K
1 reviews | Active since Jan 2020
2 Apr 2025, 10:09
Re: Complaint Against Bus Driver Gumbi,
Dear Putco Re: Complaint Against Bus Driver Gumbi, I am writing to express my deep disappointment and frustration with the service provided by one of your bus drivers, Gumbi, who operates on the Marabastad (04h00 am) to Rathoke (02h50 pm) route. The driver's behavior and actions have been consistently unacceptable, and I hope that you will take immediate action to address these issues. The specific incidents and behaviors that I would like to bring to your attention include: 1. *Passing passengers at bus stops*: The driver frequently passes passengers waiting at designated bus stops, forcing them to wait for the next bus or seek alternative transportation. 2. *Rude and disrespectful behavior*: The driver is often rude and dismissive towards passengers, failing to provide basic courtesy or respect. 3. *Irregular arrival times*: The driver consistently arrives at bus stations early, rather than adhering to the scheduled arrival times. This has caused inconvenience to passengers who have planned their schedules around the expected arrival times. 4. *Failure to offload passengers at desired bus stations*: The driver has refused to stop at designated bus stations, forcing passengers to travel to alternative stops or seek other transportation. 5. *Preferential treatment of teachers*: The driver appears to prioritize transporting teachers over ordinary passengers, often waiting for teachers at bus stops while refusing to wait for other passengers. 6. *Refusal to transport ordinary passengers to certain villages*: The driver has refused to transport ordinary passengers to certain villages unless a teacher is also traveling to that destination. These incidents demonstrate a clear disregard for the needs and well-being of passengers, and I urge you to take immediate action to address these issues. I request that you: - Investigate these incidents and take disciplinary action against the driver if necessary - Provide additional training to the driver on customer service, respect, and adherence to scheduled arrival times - Ensure that the driver understands and complies with the company's policies and procedures regarding passenger transportation I hope that you will take my complaint seriously and take prompt action to address these issues. I look forward to hearing from you soon. Sincerely, JudasKekana
Helpful (0)
|Replies (0)JK
Judas K
1 reviews | Active since Jan 2020
2 Apr 2025, 10:09
Re: Complaint Against Bus Driver Gumbi,
Dear Putco Re: Complaint Against Bus Driver Gumbi, I am writing to express my deep disappointment and frustration with the service provided by one of your bus drivers, Gumbi, who operates on the Marabastad (04h00 am) to Rathoke (02h50 pm) route. The driver's behavior and actions have been consistently unacceptable, and I hope that you will take immediate action to address these issues. The specific incidents and behaviors that I would like to bring to your attention include: 1. *Passing passengers at bus stops*: The driver frequently passes passengers waiting at designated bus stops, forcing them to wait for the next bus or seek alternative transportation. 2. *Rude and disrespectful behavior*: The driver is often rude and dismissive towards passengers, failing to provide basic courtesy or respect. 3. *Irregular arrival times*: The driver consistently arrives at bus stations early, rather than adhering to the scheduled arrival times. This has caused inconvenience to passengers who have planned their schedules around the expected arrival times. 4. *Failure to offload passengers at desired bus stations*: The driver has refused to stop at designated bus stations, forcing passengers to travel to alternative stops or seek other transportation. 5. *Preferential treatment of teachers*: The driver appears to prioritize transporting teachers over ordinary passengers, often waiting for teachers at bus stops while refusing to wait for other passengers. 6. *Refusal to transport ordinary passengers to certain villages*: The driver has refused to transport ordinary passengers to certain villages unless a teacher is also traveling to that destination. These incidents demonstrate a clear disregard for the needs and well-being of passengers, and I urge you to take immediate action to address these issues. I request that you: - Investigate these incidents and take disciplinary action against the driver if necessary - Provide additional training to the driver on customer service, respect, and adherence to scheduled arrival times - Ensure that the driver understands and complies with the company's policies and procedures regarding passenger transportation I hope that you will take my complaint seriously and take prompt action to address these issues. I look forward to hearing from you soon. Sincerely, JudasKekana
0
Replies (0)JK
Judas K
1 reviews | Active since Jan 2020
11 Mar 2025, 11:51
You hired Rude driver
Good day Putco You hired a rude driver who insult and pass passengers from Molapomogale, Makometsane, Senotlelo to Rathoke/Matlerekeng Village, he claimed that the bus only allowed to load Teachers, he doesn't respect passengers, he doesn't have time to depart at Rathoke/Matlerekeng Village anytime he wish, no accurate time to depart, sometimes 14h00 pm, 13h00pm, 15h00pm, he leave passengers in the middle of nowhere as long there's no teachers in the bus he doesn't care about other passengers, passengers must walk 2 km to their desired bus stop because their driver refuse to take them to desired location. Some of your passengers are using taxi because your driver pass their bus stop without valid reason. I don't know the name of the driver part his starting point is Marabastad 05h00 am, he depart Rathoke 15h00pm
Helpful (0)
|Replies (0)JK
Judas K
1 reviews | Active since Jan 2020
11 Mar 2025, 11:51
You hired Rude driver
Good day Putco You hired a rude driver who insult and pass passengers from Molapomogale, Makometsane, Senotlelo to Rathoke/Matlerekeng Village, he claimed that the bus only allowed to load Teachers, he doesn't respect passengers, he doesn't have time to depart at Rathoke/Matlerekeng Village anytime he wish, no accurate time to depart, sometimes 14h00 pm, 13h00pm, 15h00pm, he leave passengers in the middle of nowhere as long there's no teachers in the bus he doesn't care about other passengers, passengers must walk 2 km to their desired bus stop because their driver refuse to take them to desired location. Some of your passengers are using taxi because your driver pass their bus stop without valid reason. I don't know the name of the driver part his starting point is Marabastad 05h00 am, he depart Rathoke 15h00pm
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Replies (0)NM
Ntombentsha M
1 reviews | Active since Jan 2020
30 Jan 2025, 09:57
I was working as a cleaner at Putco Larimar Group
I was working as a cleaner at Putco Larimar Group. When I started studying my short course Office Manager at IQ academy, they assisted me in doing practical at the office to make my course simple.
Helpful (0)
|Replies (0)NM
Ntombentsha M
1 reviews | Active since Jan 2020
30 Jan 2025, 09:57
I was working as a cleaner at Putco Larimar Group
I was working as a cleaner at Putco Larimar Group. When I started studying my short course Office Manager at IQ academy, they assisted me in doing practical at the office to make my course simple.
0
Replies (0)LM
Letswamotse M
1 reviews | Active since Jan 2020
11 Dec 2024, 14:21
Service delivery and transparency
The putco new buses are so comfortable and safe for a trip and punctual on time. The only thing that need to be solved is the new card system for payment,many drivers need a work shop because all trips are equal R44.00 from Allemansdrift to Pretoria and from Bigtree mall to Pretoria also R44.00. And the Management of putco in Rossville Mr Sphiwe Mhlangu is not taking our query so serous because on 10/12/2024 I send him the complain about the price abnormalities but even today he never reply to my email. I requested the price list as a customer but it was difficult for his as a manager to send it or adress my query.
Helpful (0)
|Replies (0)LM
Letswamotse M
1 reviews | Active since Jan 2020
11 Dec 2024, 14:21
Service delivery and transparency
The putco new buses are so comfortable and safe for a trip and punctual on time. The only thing that need to be solved is the new card system for payment,many drivers need a work shop because all trips are equal R44.00 from Allemansdrift to Pretoria and from Bigtree mall to Pretoria also R44.00. And the Management of putco in Rossville Mr Sphiwe Mhlangu is not taking our query so serous because on 10/12/2024 I send him the complain about the price abnormalities but even today he never reply to my email. I requested the price list as a customer but it was difficult for his as a manager to send it or adress my query.
0
Replies (0)LM
Lucy M
1 reviews | Active since Jan 2020
10 Dec 2024, 08:42
"Unreliable and Unsafe Bus Services – Urgent Action Needed"
I am writing to express my frustration and concern regarding the ongoing issues with Putco’s bus services, specifically on the Kwaggafontein-Vlaglagte-Kwamhlanga-Bronkhorstspruit route. Route 5109. For the past two days, our community has been left without a bus at the start of the day. Despite numerous attempts to resolve this issue directly with Putco via email, we have received no meaningful feedback or solution. On the days we have been provided with a bus, it has consistently been an older model with visible safety defects, including worn-out tyres. This is not an isolated case, as we have noticed that the majority of buses traveling to Bronkhorstspruit are in poor condition, posing a serious risk to the safety of passengers and other road users. The lack of reliability and the unsafe condition of the buses are severely disrupting our daily lives, putting our jobs at risk, as many of us depend on this service to commute to work. Furthermore, the company has failed to provide any effective response, despite my repeated emails. I was only informed that my concerns were directed to their Pretoria office, but no follow-up or feedback has been received. This situation is both unacceptable and dangerous, and I am requesting Hello Peter’s assistance in bringing attention to these serious issues. I urge Putco to take immediate action to: Provide reliable and safe buses for this route. Ensure that all buses meet road safety standards. Address passenger complaints promptly and transparently. I trust that raising this matter on Hello Peter will prompt the necessary attention from Putco to resolve these ongoing issues and prioritize the safety and well-being of its passengers. Thank you for your assistance.
Helpful (0)
|Replies (0)LM
Lucy M
1 reviews | Active since Jan 2020
10 Dec 2024, 08:42
"Unreliable and Unsafe Bus Services – Urgent Action Needed"
I am writing to express my frustration and concern regarding the ongoing issues with Putco’s bus services, specifically on the Kwaggafontein-Vlaglagte-Kwamhlanga-Bronkhorstspruit route. Route 5109. For the past two days, our community has been left without a bus at the start of the day. Despite numerous attempts to resolve this issue directly with Putco via email, we have received no meaningful feedback or solution. On the days we have been provided with a bus, it has consistently been an older model with visible safety defects, including worn-out tyres. This is not an isolated case, as we have noticed that the majority of buses traveling to Bronkhorstspruit are in poor condition, posing a serious risk to the safety of passengers and other road users. The lack of reliability and the unsafe condition of the buses are severely disrupting our daily lives, putting our jobs at risk, as many of us depend on this service to commute to work. Furthermore, the company has failed to provide any effective response, despite my repeated emails. I was only informed that my concerns were directed to their Pretoria office, but no follow-up or feedback has been received. This situation is both unacceptable and dangerous, and I am requesting Hello Peter’s assistance in bringing attention to these serious issues. I urge Putco to take immediate action to: Provide reliable and safe buses for this route. Ensure that all buses meet road safety standards. Address passenger complaints promptly and transparently. I trust that raising this matter on Hello Peter will prompt the necessary attention from Putco to resolve these ongoing issues and prioritize the safety and well-being of its passengers. Thank you for your assistance.
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Replies (0)