Re: Complaint Against Bus Driver Gumbi,

Dear Putco

Re: Complaint Against Bus Driver Gumbi,

I am writing to express my deep disappointment and frustration with the service provided by one of your bus drivers, Gumbi, who operates on the Marabastad (04h00 am) to Rathoke (02h50 pm) route. The driver's behavior and actions have been consistently unacceptable, and I hope that you will take immediate action to address these issues.

The specific incidents and behaviors that I would like to bring to your attention include:

1. *Passing passengers at bus stops*: The driver frequently passes passengers waiting at designated bus stops, forcing them to wait for the next bus or seek alternative transportation. 2. *Rude and disrespectful behavior*: The driver is often rude and dismissive towards passengers, failing to provide basic courtesy or respect. 3. *Irregular arrival times*: The driver consistently arrives at bus stations early, rather than adhering to the scheduled arrival times. This has caused inconvenience to passengers who have planned their schedules around the expected arrival times. 4. *Failure to offload passengers at desired bus stations*: The driver has refused to stop at designated bus stations, forcing passengers to travel to alternative stops or seek other transportation. 5. *Preferential treatment of teachers*: The driver appears to prioritize transporting teachers over ordinary passengers, often waiting for teachers at bus stops while refusing to wait for other passengers. 6. *Refusal to transport ordinary passengers to certain villages*: The driver has refused to transport ordinary passengers to certain villages unless a teacher is also traveling to that destination.

These incidents demonstrate a clear disregard for the needs and well-being of passengers, and I urge you to take immediate action to address these issues. I request that you:

- Investigate these incidents and take disciplinary action against the driver if necessary - Provide additional training to the driver on customer service, respect, and adherence to scheduled arrival times - Ensure that the driver understands and complies with the company's policies and procedures regarding passenger transportation

I hope that you will take my complaint seriously and take prompt action to address these issues. I look forward to hearing from you soon.

Sincerely, JudasKekana