Poor service by Putco drivers

My child started training in Randburg on Monday, we got the putco tech for transport. The bus is available in the morning but coming back is big problem as no one seems to know about a bus that passes through Roodepoort late, funny enough we see these busses everyday dropping people late. When the tries to ask the Protea Glen driver he arrogantly told him he does not go vi Roodepoort when i phoned putco and they told me it 11 Nd 12 goes via Roodepoort. The driver s are very rude and arrogant yesterday the driver was very nasty throwing hands my child respectfully asking if the bus goes via Roodepoort. Its a disgrace that putco employs old grey men who are bitter, rude , arrogant with no humanity towards people as if they dont have kids themselves. My child was frustrated and sad, had to use taxis to get home safe. I am really dissappointed.