Paid in Full for Licence Disc – No Delivery or Clear Updates

I paid Q No More for a vehicle licence disk renewal on 27 November 2025 after being advised that the turnaround time for Cape Town is 7–10 working days.

I submitted all required documentation and received confirmation that my payment was received and that my application had been submitted. I followed up multiple times in early December and was repeatedly told that the process was “still within the timeframe.”

After weeks of no progress, I followed up again on 26 December 2025, only to be informed that applications had closed on 18 December and that processing would only resume in the new year. This information was never communicated upfront, despite my payment being made well before the closure date.

As of now, I have:

Paid in full

Received no licence disc

Received no proactive updates

Had to repeatedly follow up myself

I find the lack of transparency and poor communication extremely frustrating, especially for a service that is meant to save clients time and inconvenience.