BM
Betty M
Active since Mar 2023
13
Reviews
0
Industries
Reviews
13 reviews1 month ago
I am extremely disappointed with eDreams.
After booking a flight weeks ago, I noticed an unexpected deduction from my account. This charge was never clearly explained or authorised by me. There was no clear consent, no proper communication, and no warning about any additional fees or subscriptions. It feels misleading and unfair to deduct money from a customer’s account without full transparency. I attempted to get assistance through their chat, but the response was unhelpful and did not resolve my concern. This is unacceptable. I expect a full explanation of this charge and an immediate refund. Customers should not have to chase companies to understand why money is being taken from their accounts. I will not accept unauthorised or unclear charges.
0 replies
1 month ago
Best Service
I have had a very good experience with OUTsurance. The service has been professional, friendly, and efficient from the start. The team is always helpful and quick to respond to any questions or concerns. The process was smooth and clearly explained, which made everything easy to understand. I feel confident and well supported with my cover. I would definitely recommend OUTsurance to anyone looking for reliable insurance and great customer service.
53 replies
3 months ago
Poor Service from GEMS Ex-Gratia
I am writing to express my extreme disappointment with the service I have received regarding my GEMS Ex-Gratia application. I submitted my completed application form and all supporting documents on 11 November 2025, and since then I have been trying to get proper assistance and feedback. Instead of receiving real help, I keep getting no reply emails, automated responses, and chat bots that do not resolve anything. This matter has been ongoing for months, and I have had to follow up repeatedly with no clear turnaround time or final outcome. I only received confirmation on 14 January 2026 that my documents were received and that my application was being reviewed by the Ex-Gratia Committee, but up until today I am still waiting for a proper update and decision. It is unacceptable that a process as serious as this is handled with no clear communication, no accountability, and no human support when needed. I am requesting urgent assistance to escalate this matter and obtain a final outcome.
168 replies
3 months ago
Absolutely unacceptable parking service
I am unhappy with the service I received from Street Parking Solutions. I parked and waited for an attendant so I could pay for parking, but no one came to assist me. I did not refuse to pay. I was willing to pay and waited, but there was no attendant available. When I returned to my car, I found a ticket for non-payment. This is unfair, as the issue was lack of service, not refusal to pay. I would like this matter reviewed and the ticket cancelled.
0 replies
3 months ago
Paid in Full for Licence Disc – No Delivery or Clear Updates
I paid Q No More for a vehicle licence disk renewal on 27 November 2025 after being advised that the turnaround time for Cape Town is 7–10 working days. I submitted all required documentation and received confirmation that my payment was received and that my application had been submitted. I followed up multiple times in early December and was repeatedly told that the process was “still within the timeframe.” After weeks of no progress, I followed up again on 26 December 2025, only to be informed that applications had closed on 18 December and that processing would only resume in the new year. This information was never communicated upfront, despite my payment being made well before the closure date. As of now, I have: Paid in full Received no licence disc Received no proactive updates Had to repeatedly follow up myself I find the lack of transparency and poor communication extremely frustrating, especially for a service that is meant to save clients time and inconvenience.
0 replies
10 months ago
Unsatisfied Customer
The steps to cancel my subscription have been removed. I don't need this subscription anymore.
0 replies
12 months ago
Unsatisfied service with sanlam legacy
I tried canceling my debit order and I've been given the run around. I don't want this sanlam legacy deduction. Why am i being referred from pillar to post just to cancel a debit order.
58 replies
16 months ago
Disappointing Experience
I recently had a very frustrating experience with budget rent a car, and I feel compelled to share it in the hopes that others can avoid a similar situation. I rented a car from them for a week-long trip and was told upfront that I would need to provide a deposit, which I was fine with. However, what followed has left me very dissatisfied with their service and transparency. First off, the car I received was clean and in decent condition, so my initial experience wasn’t terrible. However, things quickly took a turn for the worse when it came time to handle the deposit. I was assured by the staff that the deposit would be refunded promptly after the car was returned, assuming there was no damage or issues. Until to date I have not received it.
0 replies
18 months ago
BAD CUSTOMER SERVICE
How many times must I authorize the cancelling of an unwanted debit order?????? Time and time again I go to the physical bank and communicate with consultants yet nothing is done!!!
53 replies
19 months ago
AMAZON - DISSASTISFACTORY SERVICE
The experience is one that is disheartening. First of all, I was ******* into signing up for Prime now that I want to unsubscribe the process has been made difficult for me to do so
0 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.6923076923076925%)
1 Star
11 (84.61538461538461%)