Unhappy customer due to inadequate information and staff attitudes

Even before receiving my product, my experience with this company totally put me off the product and it is safe to say that I will not be returning or referring. Please do yourself a favor and go read very carefully through their policies. You really have to go and sit and read through it in detail before you order because there is crucial information that is not shared upon check-out, that any reasonable person would expect to see at check-out to be able to make an appropriately informed decision.

Upon choosing between courier or in-store collection - I selected in-store collection because I wanted to send my own courier as it would be cheaper.

If any reasonable person sees the words in-store collection, that person would not be wrong to assume that an those words at face value does not necessarily have to be questioned or looked into in a deeper sense.

This company did not want to give my courier the goods two days in a row. On the second day they refused I phoned them and they indicated to me that the shipping policy which is somewhere on their website states that they will not hand over goods to couriers sent by their customers.

If this was apparent in the booking process (in my view a crucial piece of information) I would have been totally accepting of the policy and used their offered courier service.

This experience has left a very sour taste in my mouth about this company and the attitude with which they approach and handle an issue which is clearly caused by ineffective communication on their website in the ordering process.