JK
Janco K
Active since Jul 2011
3
Reviews
0
Industries
Reviews
3 reviews15 months ago
Unhappy customer due to inadequate information and staff attitudes
Even before receiving my product, my experience with this company totally put me off the product and it is safe to say that I will not be returning or referring. Please do yourself a favor and go read very carefully through their policies. You really have to go and sit and read through it in detail before you order because there is crucial information that is not shared upon check-out, that any reasonable person would expect to see at check-out to be able to make an appropriately informed decision. Upon choosing between courier or in-store collection - I selected in-store collection because I wanted to send my own courier as it would be cheaper. If any reasonable person sees the words in-store collection, that person would not be wrong to assume that an those words at face value does not necessarily have to be questioned or looked into in a deeper sense. This company did not want to give my courier the goods two days in a row. On the second day they refused I phoned them and they indicated to me that the shipping policy which is somewhere on their website states that they will not hand over goods to couriers sent by their customers. If this was apparent in the booking process (in my view a crucial piece of information) I would have been totally accepting of the policy and used their offered courier service. This experience has left a very sour taste in my mouth about this company and the attitude with which they approach and handle an issue which is clearly caused by ineffective communication on their website in the ordering process.
0 replies
68 months ago
Nissan Stellenbosch - almost 12 months later and no satisfaction to promises made
In October 2019 I purchased a second hand Toyota Hilux from Group 1 Nissan Stellenbosch. The salesman was Leroy Halford. His principal Johan la Grange. Upon purchasing the vehicle, I was informed that the buyer at the dealership failed to obtain the pare key from the previous owner, but that they will obtain the spare key and ensure that I receive the spare key. A lot of back and fro telephonic conversations and emails transpired between myself and the dealership and promises were made regarding obtaining and delivering the spare key, but nothing happened. I lodged a complaint with Nissan SA regarding the matter and after that was done, I was promised that I would receive the key before December 2019 and this did not happen. In March 2020 I lodged a case with the Motor Industry Ombudsman and they were also not successful in resolving the matter. They contacted the dealership and advised them to give me a spare key. The dealership apparently agreed, but to date I have not heard anything from them. I am not a sensation seeker, but I have no other option but to advertise this matter to other consumers and to be aware of dealing with this dealership as they make promises that they are not able to keep.
0 replies
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1 Star
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