Qatar Airways no longer an option

I submitted a damaged baggage claim to Qatar Airways on 4 December 2025. The airline acknowledged the damage and confirmed a settlement offer after exhausting efforts to draw out a reply. However, months later, no payment has been received and no clear communication has been provided explaining the delay. It is extremely disappointing to experience such a lack of accountability, unacceptable communication standards and failure to resolve customer concerns. Contacting the offered counter parts and mentioned associates was an equal fruitless and wasteful exercise. Until resolved, I strongly advise against using this airline. Ref: CPT4756634/ CPT4756589/ CPT4756682. This matter falls under the Montreal Convention (1999), which governs airline liability for damaged baggage on international routes. I have to consort to filing a DOT complaint formally now.