Qatar - Lost Luggage + Customer Service = TERRIBLE!

I have logged this over 3 weeks ago, been a month since Qatar lost my lugaage and I just received the same responses (we looking into it) - I requested a letter stating that my luggage is lost with no response - I need this for Travel Insurance....the service has been so POOR!

I would like to formally lodge a complain regarding my most recent trip/flight with Qatar,

My partner and I decided to travel to Thailand for he 50th Birthday, we left SA on the 20th from JHB to Doha, then Doha to ****et with Qatar – we returned on the 31st December same route and same airline. I have to date not received my suitcase I checked in at JHB (OR Tambo). When I landed in ****et I went to baggage desk and explained, they gave me the attached document and advised me that someone will be in contact and that I can email them or whatsapp them on the info provided. I received an automated email everyday stating the investigating, I whatsapp the number – all my message was read but I was just being ignored.

On the 31st when I arrived in Bangkok from Koh Samui I went to the Qatar transfer desk at the airport I had access to, I was greeted by an Thai gentleman who was very rude to me, I explained what happened – showed him the whatsapp message where I was ignore and the emails and he lost his temper, shouted at me that he is not working for Qatar but Bangkok Airways which I found strange as he was wearing a Qatar Airways belt and jacket….he told me to go sit down and he will try call them which he never did – he went to sit down next to another person and just playing on his phone.

To make matters worse, my partner’s make up and a lot of her clothing was in my suitcase and as you are aware that make up is not easily accessible in some areas of Thailand, this whole situation ruined our holiday and most importantly my partners 50th Birthday Celebration,

I am very tempted to reach out to Senior Management of Qatar to complaint and post our horrible experience and how Qatar ruined my partners 50th birthday holiday after paying a lot of money to fly with Qatar but I though I follow this route first to see what the outcome is,