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Poor service / communication. I have been waiting for my Natis Docs from mfc since 18 December 2024, when i called mfc on 18th they confirmed the documents were collected on 17 Dec, on 18th evening i tracked my parcel on their website which said it was loaded for delivery, till 20 th Dec my parcel was not delivered, no call ,no sms not even email from them. Saturday 21 december i tracked again only to find the status 'delivery unable to complete' which dated 19/12/24, i called their office line ,ring no answer i then called mfc, they confirmed that the got a report that 'customer was not available', wow what a lie, yet i had plans already but i kept postponing my plans so dat i can be available for delivery. The fact that they **** about me not being available , Really qds. You failed to call, you failed to send sms even a notification of process, Nothing from you. For your information the same day you lie about was the same day i was sitting with my phone in my hand just that i dnt even miss a call. Please dont lie about customers Whuuuu shem !!!!!!!!