Poor delivery Service and False Information

Today, I phoned the courier company for clarity. My call was transferred to the driver, who claimed he does not have my parcel, which directly contradicts the repeated delivery notifications I received. The lack of honesty and accountability is unacceptable.

I have wasted several days waiting for a delivery that keeps getting delayed without explanation. There is also no proactive communication from MFC to update me on the true status of my parcel.

I am requesting the following: 1. A clear explanation of where my parcel currently is. 2. An accurate delivery date and time. 3. Accountability for the incorrect information and inconvenience caused.

This level of service is highly unprofessional, and I am posting this complaint in the hope that it will be resolved urgently.