PS
Penelope S
Active since Oct 2016
28
Reviews
0
Industries
Reviews
28 reviews4 months ago
Poor delivery Service and False Information
Today, I phoned the courier company for clarity. My call was transferred to the driver, who claimed he does not have my parcel, which directly contradicts the repeated delivery notifications I received. The lack of honesty and accountability is unacceptable. I have wasted several days waiting for a delivery that keeps getting delayed without explanation. There is also no proactive communication from MFC to update me on the true status of my parcel. I am requesting the following: 1. A clear explanation of where my parcel currently is. 2. An accurate delivery date and time. 3. Accountability for the incorrect information and inconvenience caused. This level of service is highly unprofessional, and I am posting this complaint in the hope that it will be resolved urgently.
0 replies
16 months ago
Order not yet received at it is out of turn around time.
I placed an online order on the 15th of Dec and I still have not received the shoes I order.The only email received was on the 17 indicating that the staff will be delivering within 3 working days.Infortunately the order have not arrived and its christmas day in 3 days.
0 replies
22 months ago
Claim processed incorrectly
Claim issued incorrectly as it was supposed to be deducted on my husbands medical aid as my daughter is a dependent on his medical aid.The account has been handed over to debt collectors and Am being harassed.Inphoned customer service a couple of times hoping that the matter can be resolved .I am still getting phone calls from the collection department.
106 replies
23 months ago
Account debited but insurance was cancelled on time
This is the 3rd time writing to complaint about this company.My dad is 86 years,cancelled his car insurance beginning of April as he no longer owning the vehicle. His account was debited end of May.Can someone kindly assist regarding the matter as it was confirmed to him that the insurance was cancelled.
159 replies
23 months ago
Autogen the ****mer
Autogen,you are a **** that ****** my dad after he phoned to cancel the insurance as he does not own the vehicle any more.This month you decide to debit an amount of R1348 why are you so greedy to the extent that you take an old man’s pension money.I want to cancel the insurance asap before I involve my dads lawyers as the matter is getting out of hand.Tell your agents to stop harassing him and begging to take the insurance again.He does not need your services any longer
0 replies
24 months ago
Cancellation of Vehicle Insurance
I phoned the contact Centre requesting for my dad's vehicle policy to be cancelled as he is no longer owning a vehicle. I have been sent from pillar to post as the agents seem not to have an idea how this matter can be dealt with-it requested for him to be contacted and confirm but, there is no assistance. The debit order cannot keep on deducting for an asset which he does not own anymore.
0 replies
24 months ago
Poor service delivery
Delivery was scheduled for today, Delivery Guy did not deliver my parcel and I received an SMS stating that "receiver was not available to deliver where as there was no contact made to myself. This is pathetic and disgusting honestly. I need these documents before Saturday.
53 replies
24 months ago
Change of Ownership from Wesbank To My Dad
My dad has finished paying off his vehicle a few years back and the change of ownership is not yet done. I reached to Wesbank and emailed back all the relevant materials for the case to be finalized. I was Advised by Mohale that the process should take about 10 days. I emailed Mohale twice to follow up on the case and he did not even bother to respond. I need the documents to be sent ASAP.
0 replies
25 months ago
Promise not delivered
Dad, made a phone call to wesbank requesting for a settlement letter and a form for change of ownership from the bank to his name. Spoke to an agent by the name of Palesa and she promised to sent forms to be completed for change of ownership on Monday already and No email was received. My dad is 86 years old and does not have a cellphone or email address. My email address was provided during the telephone interaction
56 replies
27 months ago
Poor Customer Service
Placed an order online on the 21/12/2023. I requested a return as the shirt was very big on the 27/12/2023 ,The parcel still needs to be collected. I Have emailed Jonathan Hendricks a couple of times and unfortunately there was no resolution.
0 replies
Review Distribution
5 Star
3 (10.714285714285714%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
25 (89.28571428571429%)