Need help on this matter

I was here for the scan in December than the doctor told me that they did not have those papers for photo scan i should call and check, which i did but they did not answer because most of time i travel at work i made it back 2 weeks after than when I get there they told me i should pay again hence their the ones who did not have photos and the doctor told me to come back and he did not even say it will expire or anything i am so mad truly im so ****ed off because at first it is not my problem that they did not have those now they trying to make it my problem.