Bad attitude and response

Never ever have i waited so long for ppl to claim my money. I have waited since January until now and nothing yet. I have money outstanding i ask for help on fb and after a week a lady phoned and said she will help us. We went to them with the document and sign and a man said to us he will help us get our money out these ppl. After 2 months i ask them how the progress and they said sarcastic they busy with it i must not rush them. About another 2 months went pass and the lady phoned and said she cant get through to the no i said but why wait 4 months with no answer to the company she tells me it. Why are there lies. They could at keast sent email or sms and states what the progress. I phoned again and ask for the lady she was apperently out. I whatsapp her and ask bout progress she msg me contact details and blocked me. My hubby phone the manager and ask how the case he screamed that we cant phone them on their cell. Pls advice.