Quorafinance bad to do business with

I have contacted Quorafinance for cleaning my ITC. I have paid them admin fee to get started. They requested me to open a new bank account, which I did. The new account was sent via whatsapp to the consultant, Frenny, which assist me from day one. Agreement between me and them was filled in and sign. We came agree that they pay my cashloan an amount. They deducted the agreed of R4000 from me to pay the cashloan. They also contacted the cashloan to make arrangements. The first month (April), no debitorder. I have contacted Quorafinance to find out what's wrong. They noted that no funds available. During May, same happens and same excuse. The cashloan phone me because they don't receive payments as agree. They asked me if I could please do the payment to them for May, which I agree to because of my credit history and not want a bad record on ITC. I requested to contact me on whatsapps, a few time. I have emailed them, different persons, to contact me. I have also try get hold of Frenny, the landline rings twice, then it stops. When I started, it sounded to good to be true, in 3 months every thing will be done, clean ITC etc. I also noted that I want to buy a house, therefore it is important to clear my ITC. It was also noted to me that with a home loan they can also assist. How can business be done like this? No feedback was received from the people of the admin notify me of any results. Before they started, I have canceled an other laywer which also would like to assist me, because this sounds good from Quorafinance. The year is in the middle, 3 months later, no positive feedback yet. I am not sure if I will refer anyone to them after myself is doing business with them.