Rental Deposit Outstanding for 6 Years – Mafadi Property Management (304 Oak Avenue)

I am lodging a formal complaint against Mafadi Property Management regarding the non-refund of my rental deposit, which has now been outstanding for over six (6) years.

I was a tenant at 304 Oak Avenue, which was managed by Mafadi Property Management at the time of my tenancy. I submitted my formal notice to not renew my lease, effective 1 October 2019, in line with my lease agreement. I vacated the property accordingly.

Despite this, I have never received my rental deposit.

My initial complaint regarding this matter was logged on 27 January 2020, under the review title “4 months with no deposit refunded.” As of today, it has been six years since the termination of my lease, and the issue remains unresolved.

I have made numerous attempts to resolve this matter directly with Mafadi Property Management. I contacted their offices and engaged with the individual identifying himself as the manager, Sipho Mtimkulu. During these interactions, I was informed that my emails were allegedly “not received.” This reflects the ongoing problem I have experienced — a lack of accountability, poor communication, and inadequate client service.

I am aware that Quorum Property Management later took over management of the building due to poor management by Mafadi Property Management. Many residents have raised similar complaints regarding Mafadi’s service delivery. However, the change in management does not absolve Mafadi of their obligation to refund my deposit.

To date:

No refund has been made

No proof of deposit handling has been provided

No deductions or inspection reports have been presented

Withholding a rental deposit for six years is unacceptable and contrary to the requirements of the Rental Housing Act, which prescribes strict timeframes for deposit refunds.

I am requesting:

Immediate confirmation of the status of my rental deposit

Proof of where and how it was held

Immediate repayment of the full deposit, including any applicable interest

If this matter is not resolved urgently, I will continue escalating it through the Rental Housing Tribunal and other appropriate channels.

I trust Mafadi Property Management will finally take accountability and resolve this long-outstanding matter.