Worst reception by the manager aver.

For such a beautiful resort, customer care should be a priority. We drove 400km to be refused entry on a Monday night on the 3rd of March 2021. Me and My wife drove all the way from Durban to Qwantani resort. 10km before we arrived there was a vehicle stuck on the mud also heading to the resort. We tried to help for nearly an hour but we failed because the front wheel was stuck too deep. what shocked us was they had spent more than 2 hours stuck in the mud, and they had called immediately after the accident and the resort management had said they will arrive after 20 minutes. We waited and waited but no one pitched up. We then drove to the resort hoping to get some help as quick as possible. 6 minutes later we were a the resort entrance where we were refused entry by the security because the resort was not taking day visitors. In the midst of the conversation the Manager by the name of Steven drove by. Before I could even finish my story of why we were there, with a harsh voice he asked us to remove our car from where we were parked, and asked me to leave and reiterated that they were not taking day visitors. We removed our car and parked outside the premises Gate, we were so exhausted and we couldn't drive back in the dark muddy road. Left with no choice we set up a tent just near the gate on a freezing night and not protected from wild animals which were making so much noise the whole night. I recall very well he passed us 3 times late that night going to the vehicle stuck on the mud and he never came to me. As a paying customer I was very disappointed. I felt like I was a beggar on the street watching people drive by with no help. In my whole life I believe Steven is the most cruel & heartless Manager I have ever seen. I guess he has more than enough guests and we are not welcome. I strongly believe he could have made an exception knowing that the website doesn't state any online bookings only. I believe the resort is very nice and looks clean but they must get a better manager who understands. On their website its not written anywhere that you need to book online only for entry. If they had updated their website and specified that they were not taking day visitors or if the manager took some time to listen to me This could be have been avoided. Telephone displayed on the board AT 13,7KM pass +27586230883. no one answers it.