I've been ****med!

This company is a ****, I app**** for a loan and was never told of the outcome or result of the application nor received any funds yet my bank account was debited today. I contacted the company for explanation but the agent, a white woman, was extremely rude and told me there's nothing I can do, even the bank, absolutely. "That's what happens when your black and stupid, read your terms and conditions" her exact words. Right now I'm heading to the consumer ombudsman to get it clear if it was right of them to debit my account, if not, I'll be laying ******** charges against this bogus company!!! My advice, never do business with Qwiekfin!!!